HPE Pointnext Tech Care Essential with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Essential with Defective Media Retention is an exceptional service plan designed to provide comprehensive support for your HPE systems. This service ensures that your hardware operates at peak performance while minimizing downtime and maximizing productivity. The offering includes a 3-year extended service plan that features 24 x 7 x 4-hour on-site maintenance, parts, and labor, allowing for seamless operation and peace of mind.

• 24 x 7 x 4 Hour On-site Support: Enjoy round-the-clock assistance with a guaranteed 4-hour response time. This ensures that your system issues are addressed promptly, allowing you to focus on your core business operations without unnecessary interruptions.
• Defective Media Retention: Keep your sensitive data safe and secure. This feature allows you to retain defective media instead of returning it, ensuring that your valuable information is protected even during hardware failures.
• Parts Replacement Service: Minimize downtime with the included parts replacement service. Our skilled technicians will promptly resolve hardware issues by providing the necessary parts, allowing your system to get back up and running swiftly.
• Predictable Total Cost of Ownership: With the HPE Pointnext Tech Care plan, you can maintain a predictable budget for your IT support. This service helps you avoid unexpected costs associated with hardware failures and maintenance.
• Increased Reliability and Productivity: The combination of on-site support, parts, and labor service characteristics contributes to improved reliability, ensuring that your systems function optimally and efficiently, thus boosting overall productivity.

Technical Details of the Product

• Service Type: Extended Service
• Service Duration: 3 Years
• Support Availability: 24 x 7
• Response Time: 4 Hours
• Included Services: On-site support, Parts Replacement, and Labor
• Defective Media Retention: Yes

How to Install

To install the HPE Pointnext Tech Care Essential service, follow these simple steps:

1. Purchase the service through an authorized HPE partner or directly from HPE.
2. Receive a confirmation of your service plan through email or your HPE account.
3. Review the service terms and conditions provided with your confirmation.
4. For immediate support, contact the HPE support hotline or your designated service representative.
5. Keep your service confirmation details accessible for reference during service requests.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Essential service?
  The service includes on-site support, parts replacement, labor, and defective media retention for a duration of 3 years.
• How does the 4-hour response time work?
  The 4-hour response time guarantees that a technician will arrive at your location within 4 hours of your service request to resolve any issues.
• Can I retain defective media?
  Yes, the service allows you to retain defective media, ensuring that your sensitive data is protected during hardware failures.
• Is there support available after hours?
  Yes, support is available 24 x 7, ensuring you have access to assistance whenever you need it.
• What should I do if I encounter a problem with my hardware?
  Contact the HPE support hotline or your service representative with the service confirmation details to initiate a service request.