HPE Pointnext Tech Care Essential with Defective Media Retention - Extended Service - 3 Year - Service

The HPE Pointnext Tech Care Essential with Defective Media Retention is an extended service plan designed to enhance the performance and reliability of your HPE hardware and software products. This 3-year service plan empowers your IT teams by providing proactive operational support, expert guidance, and swift issue resolution. With this service, you can focus on strategic business initiatives while ensuring your IT environment runs smoothly and effectively.

• Proactive Operational Support: HPE Tech Care Service shifts your focus from reactive troubleshooting to proactive optimization, allowing your IT teams to uncover innovative solutions that drive business growth.
• Direct Access to Experts: Gain immediate access to product-specific specialists who possess in-depth knowledge of HPE hardware and software, ensuring you receive tailored support that is relevant to your workload.
• Multiple Support Channels: Enjoy diverse support options, including telephone assistance, real-time chat, automated incident logging, and moderated forums, all designed to ensure you receive timely and effective help.
• General Technical Guidance: Benefit from comprehensive technical guidance that goes beyond standard support, covering operation, management, and security of your supported products.
• Defective Media Retention: Experience peace of mind with the defective media retention service that allows you to keep any defective components, giving you a reliable fallback and protection against data loss.

Technical Details of Product

• Service Duration: 3 Years
• Response Time: 4 Hour - Parts and Labor
• Service Type: Extended Service Plan with Defective Media Retention
• Access: Multi-channel support (phone, chat, forums)
• Focus: Hardware and software products (on-premises and as-a-service)

How to Install

To install the HPE Pointnext Tech Care Essential service, follow these steps:

1. Purchase the service plan through an authorized HPE reseller or online through the HPE website.
2. Upon purchase, you will receive a confirmation email with activation instructions and any necessary access codes.
3. Follow the instructions provided to register your product and activate the Tech Care Service.
4. For any assistance during the activation process, feel free to reach out to HPE support via your preferred channel.

Frequently Asked Questions

• What is included in the HPE Tech Care Service?
  The HPE Tech Care Service includes proactive technical support, access to experts, general technical guidance, and defective media retention for hardware and software support.
• How does defective media retention work?
  Defective media retention allows you to keep defective components instead of returning them, providing you with added security and peace of mind regarding your data.
• What is the response time for support?
  HPE Tech Care Service guarantees a 4-hour response time for parts and labor, ensuring timely resolutions for any issues that may arise.
• Can I access support through different channels?
  Yes, you can access support through telephone, real-time chat, automated incident logging, and HPE moderated forums.
• Is this service available for both on-premises and as-a-service products?
  Yes, the HPE Tech Care Service is available for both on-premises and as-a-service versions of HPE hardware and software products.