HPE Pointnext Tech Care Essential with Defective Media Retention - Extended Service - 4 Year - Service

Introducing the HPE Pointnext Tech Care Essential with Defective Media Retention, an extended service plan designed to provide comprehensive support for your HPE hardware. With this service, you gain peace of mind knowing that your technology is in expert hands, allowing you to focus on your core business operations. This plan is particularly valuable for organizations that depend on their IT infrastructure for critical tasks, as it ensures maximum uptime and reliability over an extended period. Here are some of the essential features and benefits that set this service apart:

• Comprehensive 4-Year Coverage: Enjoy an extended service term of 4 years, providing long-term protection and support for your investments, ensuring your HPE equipment runs smoothly throughout its lifecycle.
• 24 x 7 x 4 Hour On-site Support: Experience round-the-clock support with a rapid response time of 4 hours. This means that in the event of a failure, skilled technicians will be dispatched to your location within four hours to minimize downtime and keep your operations running seamlessly.
• Defective Media Retention: Safeguard your sensitive data with our Defective Media Retention feature, allowing you to retain failed drives and media. This ensures that any critical information is preserved while you receive replacement parts, enabling a smooth transition during upgrades or repairs.
• Parts Replacement Service: Enjoy the peace of mind that comes with a comprehensive parts and labor service. Our plan includes the replacement of defective parts at no additional cost, ensuring that your equipment remains in optimal condition.
• Increased Reliability and Efficiency: With dedicated support and a swift response to issues, your organization can achieve higher levels of productivity. Our service enhances usability by reducing the time spent troubleshooting equipment failures.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Essential
• Service Duration: 4 Years
• Support Level: 24 x 7 x 4 Hour On-site Maintenance
• Coverage: Parts & Labor
• Defective Media Retention: Yes

How to Install

To activate your HPE Pointnext Tech Care Essential service:

1. Purchase the service plan through your HPE authorized reseller or online store.
2. After completing your purchase, you will receive a confirmation email containing your service activation code and details.
3. Contact HPE support or your reseller with your activation code to set up your service plan.
4. Once activated, you can enjoy the benefits of the HPE Pointnext Tech Care Essential service immediately.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Essential service?
  The service includes 24 x 7 support, on-site maintenance, parts replacement, and defective media retention over a period of 4 years.
• How does the 4-hour response time work?
  In the event of a hardware failure, you can expect a technician to arrive at your location within 4 hours to address the issue.
• Can I retain the defective media?
  Yes, with the Defective Media Retention feature, you are allowed to keep failed drives, ensuring that your data remains secure.
• Who do I contact for support?
  You can contact HPE support directly or your HPE authorized reseller for any assistance or inquiries regarding your service.
• Is this service transferable?
  Generally, HPE services are not transferable, but please check with your reseller or HPE support for specific details related to your contract.