HPE Pointnext Tech Care Essential with Defective Media Retention - Extended Service - 4 Year - Service

The HPE Pointnext Tech Care Essential with Defective Media Retention is an extended service plan designed specifically to enhance the reliability and performance of your HPE infrastructure. With a term of four years, this comprehensive service package not only safeguards your investment but also ensures that you have access to timely maintenance and support whenever you need it. With a focus on both parts and labor, this service plan is a crucial addition for anyone looking to minimize downtime and maximize productivity.

• 24 x 7 x 4 Hour On-site Support: Enjoy peace of mind with round-the-clock assistance and a guaranteed four-hour response time, ensuring that your business operations remain seamless.
• Defective Media Retention: Retain access to your defective media, providing you with an added layer of security and flexibility in managing your data.
• Parts Replacement Service: The service includes parts replacement to quickly address any hardware issues, minimizing disruptions and enhancing your overall operational efficiency.
• Expert Technical Support: Gain access to specialized support from HPE’s certified technicians, making it easier to resolve complex issues without extensive downtime.
• Improved Productivity: With rapid response times and reliable support, your team's productivity is maximized, allowing you to focus on achieving your core business goals.

Technical Details of Product

• Service Duration: 4 Years
• Service Type: On-site Service
• Support Availability: 24/7
• Response Time: 4 Hours
• Includes: Parts & Labor

How to Install

Installing the HPE Pointnext Tech Care Essential service is simple:

1. Contact your HPE representative to activate your service plan.
2. Provide necessary details about your existing HPE infrastructure.
3. Schedule an initial consultation with an HPE technician to outline your specific needs.
4. Follow the instructions provided by the technician during the setup process.

This service plan requires no physical installation, as it is a support and maintenance service designed to complement your existing setup.

Frequently Asked Questions

• What is included in the HPE Pointnext Tech Care Essential service?
  The service includes 24/7 on-site technical support, parts replacement, and defective media retention for the duration of the service plan.
• How does defective media retention work?
  With defective media retention, you can retain your defective hardware for analysis or data recovery, rather than sending it back to HPE.
• What is the response time for support?
  HPE guarantees a four-hour response time for on-site support, ensuring that your issues are addressed promptly.
• Is this service available for all HPE products?
  This service is primarily designed for HPE infrastructure products; however, it's advisable to consult with your HPE representative for specific eligibility.
• Can I extend the service plan after four years?
  Yes, you can discuss renewal options with your HPE representative as your service plan nears its expiration.