Description
Ensure the longevity and reliability of your IT infrastructure with the HPE Pointnext Tech Care Essential with Defective Media Retention. This post-warranty service plan is designed to provide comprehensive support for your HPE equipment, ensuring that you make an intelligent investment decision regarding the future of your technology. With a focus on minimizing downtime and maximizing efficiency, this service plan is a valuable addition to any organization's IT strategy.
- Comprehensive Support: The HPE Pointnext Tech Care Essential service offers 24 x 7 x 4 Hour on-site assistance, ensuring that expert help is always just a call away, no matter the time of day.
- Defective Media Retention: This feature allows you to retain defective media, giving you control over potentially sensitive data while simplifying equipment management.
- Quick Response Time: With a guaranteed 4 Hour response time for parts and labor (within 100 miles of the customer site), you can rest easy knowing that help is on the way whenever you need it.
- Minimized Inventory Costs: The combination of parts and labor service characteristics helps reduce the need for maintaining an extensive inventory, offering you maximum dependability without extra costs.
- One-Year Duration: The service plan lasts for a full year, providing you with the peace of mind that comes from knowing you have uninterrupted support for your equipment.
Technical Details of Product
- Product Type: HPE Pointnext Tech Care Essential
- Service Type: Post Warranty
- Duration: 1 Year
- Support: 24 x 7 x 4 Hour On-site
- Service Features: Parts & Labor, Defective Media Retention
- Response Time: 4 Hours (within 100 miles)
How to Install
To begin utilizing your HPE Pointnext Tech Care Essential service, simply follow these steps:
- Purchase and activate your service plan.
- Maintain your HPE equipment according to the manufacturer’s guidelines to ensure eligibility for service.
- In case of a malfunction, contact HPE support with your service details and request assistance.
- Prepare your equipment for on-site service by ensuring easy access for the technician.
- Follow the instructions provided by the technician during the service call to ensure proper care and maintenance of your equipment.
Frequently Asked Questions
-
What does the HPE Pointnext Tech Care Essential cover?
The service covers parts replacement, on-site assistance, and defective media retention, ensuring your equipment remains operational and secure. -
How do I contact support?
You can contact HPE support 24/7 using the support number provided at the time of service activation. -
What is the response time for service?
The guaranteed response time for parts and labor service is 4 hours within a 100-mile radius of your location. -
Can I retain defective media?
Yes, the defective media retention feature allows you to keep any defective parts for security and data management purposes. -
Is there a limit to the number of service calls I can make?
There is no limit on the number of service calls you can make as long as the service plan is active and your equipment is eligible for coverage.
Customer reviews
Showing - Of Reviews