HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty

The HPE Pointnext Tech Care Essential with Defective Media Retention is designed to provide comprehensive protection for your critical IT infrastructure. This post-warranty service package ensures that you can maintain your operations without interruptions, while also safeguarding your investments with a focus on speedy resolution and support. With a commitment to excellence and customer satisfaction, this service guarantees that you receive timely assistance directly at your location, ensuring peace of mind for your IT management.

• 24 x 7 x 4 Hour On-site Service: Enjoy the convenience of around-the-clock support with a guaranteed 4-hour response time for parts and labor, ensuring minimal downtime and quick recovery from unexpected issues.
• Defective Media Retention: Retain ownership of defective media, allowing you to manage your data securely while simplifying data recovery processes and protecting sensitive information.
• Comprehensive Parts Replacement: Benefit from an extensive parts replacement service that covers unexpected repair and replacement costs, helping you avoid unexpected financial burdens and ensuring your system remains operational.
• Convenient On-Site Support: Access valuable support without the need for travel; our technicians come to your location, providing expert assistance while minimizing your operational disruptions.
• Reliable 1-Year Service Duration: With a full year of dependable service, you can trust that your IT systems are protected, allowing you to focus on your business operations without worry.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Essential
• Service Duration: 1 Year
• Service Features: Defective Media Retention
• Response Time: 4 Hours (within 100 miles from customer site)
• Support Availability: 24/7
• Coverage: Parts and Labor

How to Install

To activate your HPE Pointnext Tech Care Essential service, follow these simple steps:

1. Purchase the service package through authorized HPE dealers or directly from the HPE website.
2. Upon purchase, you'll receive confirmation and instructions via email.
3. Ensure that you keep your product information and service agreement handy for reference.
4. Contact HPE support using the provided contact information to set up your service activation and discuss any specific needs or configurations.
5. Once activated, you will have access to 24/7 support and can request on-site assistance whenever required.

Frequently Asked Questions

• What does the Defective Media Retention feature include?
  This feature allows you to retain defective media, which means you can manage data securely and mitigate data loss risks.
• How quickly can I expect a service technician to arrive?
  Our service guarantees a 4-hour response time, ensuring that help is on the way as quickly as possible.
• Is the service available for all HPE products?
  While the HPE Pointnext Tech Care Essential service applies to a wide range of HPE products, please check with HPE or your provider for specifics regarding your equipment.
• Can I extend my service after the first year?
  Yes, you can extend your HPE Pointnext Tech Care Essential service by contacting HPE or your service provider before the current term expires.
• What should I do if I need assistance outside of normal business hours?
  The 24/7 support means you can reach out for help at any time, regardless of when issues arise.