HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty

Introducing the HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Warranty, a comprehensive support solution tailored for your critical IT infrastructure. Designed to provide peace of mind, this service keeps your systems running smoothly while safeguarding against unexpected repair and replacement costs. Ideal for businesses that rely on uninterrupted operations, the HPE Pointnext Tech Care Essential offers unmatched reliability and efficiency.

• Comprehensive Protection: The HPE Pointnext Tech Care Essential safeguards your business with extensive protection against unforeseen repairs and replacement costs, ensuring operational continuity.
• Defective Media Retention: This service includes the option for defective media retention, allowing you to securely retain failed components for further analysis or compliance purposes.
• 24/7 On-site Support: With a 24 x 7 x 4 Hour on-site support service, expert assistance is always available, ensuring minimal downtime and quick resolutions to any technical issues.
• Rapid Response Time: Enjoy a rapid response time of just 4 hours for parts and labor, ensuring that any issues are addressed swiftly to maintain the productivity of your operations.
• Peace of Mind: The combination of parts and labor service characteristics enhances system reliability, ultimately contributing to maximum productivity and peace of mind for your IT management.

Technical Details of the Product

• Service Type: Post Warranty
• Support Duration: 1 Year
• Response Time: 4 hours (within 100 miles of customer site)
• Coverage: 24 x 7 On-site Maintenance
• Service Features: Parts Replacement, Labor Support, Defective Media Retention

How to Install

To utilize the HPE Pointnext Tech Care Essential service, simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Essential package through an authorized HPE partner or directly from HPE.
2. Upon purchase, you will receive a confirmation with your service contract details.
3. For immediate support, contact the HPE support center via the provided contact information to set up your account and access available services.
4. Keep a record of your service contract number, as it will be required for any on-site support requests.
5. In case of defective media, follow the prescribed process to retain the media for further analysis by HPE experts.

Frequently Asked Questions

• What is Defective Media Retention? Defective Media Retention is a service feature that allows customers to retain failed components for further analysis or compliance purposes instead of returning them to the manufacturer.
• How quickly can I expect support? The HPE Pointnext Tech Care Essential service offers a response time of 4 hours for parts and labor, ensuring that your issues are addressed promptly.
• Is the service available 24/7? Yes, the HPE Pointnext Tech Care Essential service provides 24 x 7 support to ensure that you receive assistance whenever you need it.
• Who can I contact for support? You can contact the HPE support center using the phone number or email provided in your service contract for any support inquiries or issues.
• What is the maximum distance for the 4-hour response time? The 4-hour response time applies to locations within 100 miles of the customer site.