HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 2 Year - Warranty is designed to provide comprehensive operational support for HPE hardware and software products. This service is your solution for maintaining productivity and efficiency, allowing IT teams to focus on advancing business objectives rather than merely managing reactive issues. By choosing this service, you gain access to a wide array of support features designed to enhance your operational capabilities.

• Proactive Operational Support: HPE Tech Care Service emphasizes a proactive approach, allowing your IT team to explore innovative solutions that drive business growth, rather than merely reacting to issues as they arise.
• Direct Access to Specialists: Customers enjoy direct access to product-specific specialists who offer technical guidance tailored to your operational needs, ensuring a seamless integration of HPE products into your organizational framework.
• Multi-channel Support Access: The service offers various access points, including telephone support, a real-time chat facility, automated incident logging, and moderated forums. This diverse array of communication channels ensures you can get help when you need it most.
• General Technical Guidance: Beyond traditional support, the HPE Tech Care Service provides ongoing technical guidance focused on the operation, management, and security of your supported products, ensuring your systems run smoothly and securely.
• Defective Media Retention: With the Defective Media Retention service included, you're assured that in the case of hardware failures, you can retain defective parts, simplifying the process of troubleshooting and replacement.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Essential
• Duration: 2 Years
• Post Warranty Support
• Includes Defective Media Retention service
• Service Response Time: 4 Hour - Parts and Labor

How to Install

To activate your HPE Pointnext Tech Care Service, follow these steps:

1. Purchase the HPE Pointnext Tech Care Essential service and ensure you have your service agreement number.
2. Log into the HPE support portal with your customer credentials.
3. Navigate to the "Activate Services" section and enter your service agreement number.
4. Follow the on-screen prompts to confirm your service activation.
5. Once activated, familiarize yourself with the various support channels available to you.

Frequently Asked Questions

• What is the HPE Tech Care Service?

  The HPE Tech Care Service is an operational support service for HPE hardware and software products, providing proactive assistance to help IT teams move forward rather than focusing solely on reactive issues.

• What are the benefits of Defective Media Retention?

  The Defective Media Retention service allows customers to keep defective parts, enabling easier troubleshooting and faster resolution without the risk of losing critical data.

• How do I access support services?

  Support services can be accessed through multiple channels including telephone, live chat, automated incident logging, and moderated forums, ensuring you have the help you need when you need it.

• What does the 4 Hour response time mean?

  The 4 Hour response time indicates that HPE will respond to your service request within four hours, providing parts and labor as needed to ensure maximum efficiency in resolving your issues.

• Is the service available for both on-premises and as-a-service products?

  Yes, the HPE Pointnext Tech Care Service is available for both on-premises and as-a-service HPE products, ensuring that all your systems are covered.