HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 2 Year - Warranty

The HPE Pointnext Tech Care Essential with Defective Media Retention is the ultimate extended warranty solution designed for organizations seeking to enhance the reliability and performance of their HPE equipment. With this post-warranty service, businesses can benefit from comprehensive support and peace of mind, ensuring that their operations run smoothly without unexpected interruptions.

• Extended Warranty Coverage: Enjoy a 2-year warranty that extends beyond your standard coverage, providing long-term protection for your critical technology investments.
• Defective Media Retention: With the defective media retention feature, you have the peace of mind of being able to retain your defective drives, ensuring data security and compliance with your organization’s policies.
• 24/7 Support: Access expert assistance round the clock, with a commitment to support your needs any time of day or night, ensuring minimal downtime and enhanced productivity for your business.
• On-Site Service: Experience the convenience of on-site maintenance, allowing technicians to come directly to your location for parts replacement and repairs, significantly reducing service response times.
• Rapid Response Time: Benefit from a 4-hour response window for parts and labor, ensuring that service technicians are dispatched promptly to address your needs, keeping your systems operational and efficient.

Technical Details of Product

• Service Duration: 2 Years
• Service Type: Post Warranty Maintenance
• Response Time: 4 Hours (within 100 miles of customer site)
• Support Availability: 24 x 7
• Service Components: Parts & Labor

How to Install

To install the HPE Pointnext Tech Care Essential service, simply follow these steps:

1. Purchase the HPE Pointnext Tech Care Essential warranty through an authorized HPE partner or directly from HPE.
2. After the purchase, you will receive a confirmation email containing your service agreement details.
3. Register your service online using the HPE Service Hub, providing necessary details about your equipment and warranty.
4. For immediate assistance, contact HPE support to set up your account and get any additional information you may need.
5. Once registered, you will have access to 24/7 support, allowing you to request service whenever required.

Frequently Asked Questions

Q: What is the benefit of defective media retention?

A: Defective media retention allows you to keep your faulty drives, ensuring sensitive data remains within your control and complies with your organization’s data protection policies.

Q: Can I get support outside of the 100-mile radius?

A: Yes, while the 4-hour response time applies within a 100-mile radius, HPE offers options for support beyond this range; however, response times may vary based on location.

Q: How does on-site service work?

A: On-site service means that a technician will travel to your location to perform necessary repairs and parts replacements, minimizing disruption to your operations.

Q: Is this warranty transferable?

A: Typically, the HPE Pointnext Tech Care Essential warranty is non-transferable, but you should check the specific terms of your service agreement for details.

Q: What happens when my 2-year warranty expires?

A: Once your warranty expires, you may purchase additional coverage or renew your service agreement to maintain support and protection for your equipment.