HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 2 Year - Warranty

Ensure the longevity and reliability of your HPE systems with the HPE Pointnext Tech Care Essential with Defective Media Retention. This comprehensive post-warranty service plan provides you with the essential support you need when the manufacturer's warranty has expired. Designed for businesses that rely heavily on their IT infrastructure, this plan offers peace of mind with quick, effective solutions to any potential issues.

• Comprehensive Coverage: The HPE Pointnext Tech Care Essential includes 24 x 7 x 4 hour on-site maintenance, ensuring that you have access to expert assistance whenever you need it. Our dedicated team is always ready to support your business needs, providing you with valuable service at your convenience.
• Defective Media Retention: Protect your data and retain defective media with this plan. In the event of hardware failure, you can keep your damaged drives, allowing you to recover critical information and maintain compliance with your data retention policies.
• Swift Service Response: Enjoy a rapid service response time of just 4 hours for parts and labor within a 100-mile radius. Our commitment to quick resolutions minimizes downtime, keeping your operations running smoothly and efficiently.
• Convenient Parts & Labor Coverage: Our service includes both parts replacement and labor coverage, removing the hassle and unpredictability associated with hardware failures. You can count on us to handle repairs and replacements swiftly, so you can focus on your business.
• Extended 2-Year Duration: With a service duration of 2 years, you'll benefit from prolonged support and maintenance, ensuring that your systems are always in peak condition. Avoid unexpected costs associated with hardware failures, and enjoy the confidence that comes with comprehensive coverage.

Technical Details of the Product

• Service Type: HPE Pointnext Tech Care Essential
• Defective Media Retention: Yes
• Warranty Duration: 2 Years
• Service Availability: 24 x 7 x 4 Hour On-site Maintenance
• Response Time: 4 Hours (within 100 miles)
• Coverage: Parts & Labor included

How to Install

To activate your HPE Pointnext Tech Care Essential service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Essential plan through an authorized HPE reseller.
2. After purchase, you will receive a confirmation email detailing your service plan and activation instructions.
3. Keep your confirmation email, as it contains essential information regarding your service coverage and how to access support.
4. For any service requests, contact the HPE support center using the provided contact information, and your dedicated technician will assist you promptly.

Frequently Asked Questions

• What is the HPE Pointnext Tech Care Essential service?
  This service provides comprehensive post-warranty support, including parts and labor, to help you maintain your HPE systems after the manufacturer's warranty expires.
• What does Defective Media Retention mean?
  Defective Media Retention allows you to keep failed drives, which is crucial for data recovery and compliance purposes.
• How long does the service last?
  The HPE Pointnext Tech Care Essential service lasts for 2 years, giving you extended support and peace of mind.
• What is the service response time?
  You can expect a 4-hour response time for service requests within 100 miles of your location.
• Can I access support at any time?
  Yes, this service includes 24 x 7 access to support, ensuring help is available whenever you need it.