HPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 2 Year - Warranty

Introducing the HPE Pointnext Tech Care Essential with Defective Media Retention, a comprehensive post-warranty solution designed to enhance your IT infrastructure management while ensuring maximum productivity. This 2-year warranty service plan offers not only peace of mind but also reliable support when you need it the most. With 24/7 on-site assistance and a promise of quick response times, this service is tailored to keep your business running smoothly without interruptions.

• Comprehensive Coverage: The HPE Pointnext Tech Care Essential provides a robust support system for your IT equipment after the warranty period. It ensures that your investments are protected, minimizing downtime and maintaining operational efficiency.
• Defective Media Retention: This unique feature allows you to retain defective media for further analysis or data recovery. You can safely manage sensitive information while ensuring compliance with data protection regulations.
• 24/7 On-Site Support: With around-the-clock access to expert technicians, you can trust that help is always just a phone call away. The on-site support guarantees that issues are resolved quickly, reducing potential disruptions to your business operations.
• Rapid Response Time: Enjoy a swift 4-hour parts and labor response time for urgent service requests within a 160 km distance from your site. This ensures that your equipment is serviced promptly, enhancing reliability and productivity.
• Parts & Labor Excellence: The service includes both parts replacement and labor, allowing for efficient problem resolution. This comprehensive service model is designed to complete tasks quickly and effectively, boosting overall productivity.

Technical Details of Product

• Service Type: HPE Pointnext Tech Care Essential with Defective Media Retention
• Warranty Duration: 2 Years
• Support Availability: 24/7
• Service Response Time: 4 Hours (within 160 km)
• Service Includes: Parts and labor coverage

How to Install

To take full advantage of the HPE Pointnext Tech Care Essential service, follow these simple steps:

1. Purchase the HPE Pointnext Tech Care Essential service plan along with your HPE equipment.
2. Register your service agreement through the HPE support portal.
3. Ensure that your equipment is compliant with the service requirements.
4. Contact HPE customer support to activate your service when needed.
5. In the event of a malfunction, reach out to the 24/7 support line for immediate assistance.

Frequently Asked Questions

• What is HPE Pointnext Tech Care Essential?

  It is a post-warranty service plan that provides comprehensive support for your HPE equipment, ensuring peace of mind and operational efficiency.

• How does the defective media retention feature work?

  This feature allows you to retain any defective media for further analysis, ensuring sensitive data is handled securely and in compliance with regulations.

• What is the response time for service requests?

  The service promises a 4-hour response time for parts and labor within a 160 km radius from your location.

• Is on-site support available at any time?

  Yes, on-site support is available 24/7, ensuring that you have the assistance you need whenever an issue arises.

• Can I call for support for any issue?

  Yes, as part of the service plan, you can contact support for any service request related to your covered HPE equipment.