Lenovo Advanced Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

The Lenovo Advanced Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service is designed to provide your business with unparalleled support and maintenance solutions. This comprehensive service plan ensures that you are never left in the dark with your IT infrastructure, offering you peace of mind with reliable on-site service and swift response times. Experience enhanced productivity with a service that works as hard as you do!

• 24 x 7 x 2 Hour On-Site Support: Enjoy round-the-clock support, ensuring that any issues can be addressed promptly, minimizing downtime and maintaining productivity.
• Parts and Labor Service: Our service includes both parts replacement and labor, which means you won’t need to worry about additional costs or delays, making your IT maintenance hassle-free.
• Efficient Usability: The on-site service location is designed to enhance usability, allowing technicians to resolve issues directly at your premises, reducing the time and effort required for repairs.
• Minimized Inventory Costs: With the parts and labor service, you can minimize your inventory expenses, ensuring that your operational costs remain manageable while still receiving high-quality service.
• Fast Response Time: With a guaranteed 2-hour response time for parts and labor, you can trust that issues will be resolved quickly, keeping your business running smoothly.

Technical Details of the Product

• Service Duration: 3 Years
• Support Hours: 24/7 availability
• Response Time: 2-hour on-site service
• Service Type: Maintenance, Parts & Labor Service

How to Install

To get started with your Lenovo Advanced Service, simply follow these steps:

1. Purchase the service plan via your Lenovo representative or authorized retailer.
2. You will receive confirmation of your service plan, including details for accessing support.
3. In case of an issue, call the 24/7 support line and provide your service confirmation details.
4. A technician will be dispatched to your location within the guaranteed response time to address the issue.
5. Ensure all necessary devices are accessible to the technician for efficient service.

Frequently Asked Questions

• What type of support is included in this service plan?
  This service plan includes both parts replacement and labor for on-site support, ensuring quick and efficient resolution of issues.
• What happens if my device needs repairs?
  You will receive on-site assistance from a qualified technician who will quickly diagnose and repair the issue within the guaranteed response time.
• Is this service available for all Lenovo products?
  This service is specifically designed for certain Lenovo devices; please check with your retailer or Lenovo representative for eligibility.
• Can I extend this service plan after 3 years?
  Yes, you can inquire about extending your service plan close to the expiration date to ensure continued support.
• How do I contact support?
  You can reach our 24/7 support line using the contact information provided in your service confirmation.