Description
Enhance your Lenovo experience with the Lenovo Advanced Service + YourDrive YourData + Premier Support - Extended Service. Designed to offer unparalleled support for three years, this service ensures your device operates at peak efficiency while providing you with the peace of mind you deserve. With 24 x 7 x 2 Hour on-site maintenance, parts and labor coverage, and a focus on physical service, you'll benefit from exceptional reliability and responsiveness tailored to your unique needs.
- Comprehensive 3-Year Coverage: Enjoy a full three years of extended service that covers critical device maintenance and support, giving you confidence in your investment.
- 24 x 7 x 2 Hour On-Site Service: With our dedicated on-site support, you'll receive assistance whenever you need it, ensuring minimal downtime and maximum productivity.
- Parts and Labor Included: This service covers all necessary parts and labor, eliminating unexpected costs and ensuring you receive dependable efficiency throughout your coverage period.
- Flexible Scheduling: The physical service sub-type offers great flexibility, allowing you to schedule maintenance at a time and place that works best for you, accommodating your busy lifestyle.
- Rapid Response Time: Experience a 2-hour parts and labor response time, ensuring that your device is back up and running as quickly as possible, maintaining your workflow and productivity.
Technical Details of the Product
- Service Type: Extended Service
- Service Duration: 3 Years
- Response Time: 2 Hours
- Service Coverage: Parts & Labor
- Service Availability: 24 x 7
- Service Location: On-Site Maintenance
- Service Sub-Type: Physical
How to Install
Installation of the Lenovo Advanced Service is simple and straightforward. Upon purchasing the service, you will receive confirmation and the necessary details to initiate your coverage. To begin utilizing your service:
- Register your Lenovo device online using the service code provided with your purchase.
- Contact Lenovo's Premier Support at any time through the dedicated support line for assistance.
- Schedule on-site service at your convenience, ensuring minimal disruption to your work.
- Prepare your workspace for the technician's arrival, providing access to your device and any necessary resources.
- Enjoy seamless support tailored to your needs throughout the service period.
Frequently Asked Questions
What is included in the Lenovo Advanced Service?
The service includes 24 x 7 on-site support, parts and labor coverage, and a rapid response time of 2 hours for maintenance and repairs.
Is there a limit to the number of service calls I can make?
No, you can contact Premier Support as often as needed during the three-year service period, ensuring you receive the help you need whenever you need it.
Do I need to register my service?
Yes, after purchasing the service, you must register your device online to activate your service coverage.
How do I schedule an on-site visit?
You can schedule an on-site visit by contacting Lenovo's Premier Support via the support line or through your online account.
Can I transfer my service to another device?
Typically, service agreements are tied to the original device. Please consult Lenovo's support for specific policies regarding service transferability.
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