Description
The Lenovo Committed Service Advanced Service + YourDrive YourData + Premier Support offers a comprehensive warranty solution that ensures your investment is protected even after the original warranty expires. This premium post-warranty service is designed to provide exceptional support and maintenance for your Lenovo devices, enabling you to maximize productivity and efficiency in your operations. With benefits such as 24/7 support, on-site assistance, and quick response times, you can rest assured that your technology is in capable hands.
- Comprehensive Coverage: This service guarantees that your Lenovo equipment is supported with extensive parts and labor coverage, ensuring that you can maintain optimal performance throughout the year.
- 24/7 Access to Premier Support: With around-the-clock access to Lenovo's Premier Support, you can get assistance whenever you need it, minimizing downtime and keeping your operations running smoothly.
- Rapid Response Time: Enjoy a 2-hour parts and labor service response time, meaning that any issues you face can be resolved quickly, allowing you to focus on your core business activities.
- On-Site Maintenance: Lenovo technicians will come to your location to resolve issues, providing you with the convenience of having expert support right where you need it, which reduces the hassle of shipping devices for repairs.
- Defective Media Retention Service: This unique feature allows you to retain defective media, which is crucial for data recovery and management, helping you handle any mishaps without losing vital information.
Technical Details
- Service Type: Post Warranty Support
- Service Duration: 1 Year
- Response Time: 2 Hours for Parts and Labor
- Support Availability: 24/7
- Service Features: On-site maintenance, Defective media retention
How to Install
To make the most of your Lenovo Committed Service, follow these steps:
- Purchase the service along with your Lenovo device or renew it post-warranty.
- Register your service online on the Lenovo Support website using your product details.
- Keep your service confirmation and warranty details handy for any support requests.
- In case of any issue, contact Lenovo Premier Support through the provided contact details.
- Schedule an on-site visit if necessary, and have your defective media retention details ready for service technicians.
Frequently Asked Questions
1. What is included in the Lenovo Committed Service Advanced Service?
This service includes around-the-clock access to support, on-site maintenance, parts and labor coverage, as well as defective media retention services.
2. How long does the service last?
The service is valid for 1 year from the date of purchase, providing you with peace of mind for an extended period.
3. What is the response time for service requests?
Lenovo promises a 2-hour response time for both parts and labor, ensuring quick resolution of any issues you may encounter.
4. Can I retain defective media?
Yes, the defective media retention service allows you to keep any defective media for data recovery and management purposes.
5. How do I contact Lenovo Premier Support?
You can reach Lenovo Premier Support through the contact number provided at the time of service registration, or through the Lenovo Support website.
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