Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

The Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support is your ultimate solution for comprehensive technology support. This extended service plan is meticulously designed for both businesses and individual users who demand peak performance from their systems. With 24/7 access to support and swift response times, this service empowers you to maintain productivity without the worry of downtime. Enjoy peace of mind for three years as your technology works seamlessly, backed by robust support.

• Comprehensive Support: Gain 24/7 access to professional support services ready to troubleshoot and resolve issues promptly, optimizing your system's operational uptime.
• Fast Response Time: Experience the confidence of a 4-hour response time for both parts and labor, ensuring that any disruptions are handled swiftly and effectively.
• Predictable Costs: Manage your budget with predictable total costs of ownership, simplifying your financial planning and allowing for better resource allocation.
• Defective Media Retention: Benefit from the unique feature of defective media retention, enabling you to securely retain defective media while resolving issues, thus protecting sensitive data.
• On-Site Maintenance: Enjoy the convenience of on-site maintenance services that minimize downtime and maximize productivity by providing assistance right at your location.

Technical Details of the Product

• Service Duration: 3 Years
• Service Type: On-site Maintenance
• Response Time: 4-Hour Parts and Labor
• Support Availability: 24/7
• Service Inclusions: Essential Service, YourDrive YourData, Premier Support, Defective Media Retention

How to Install

To install and activate your Lenovo Committed Service, follow these steps:

1. Purchase the service plan through an authorized Lenovo reseller or directly from the Lenovo website.
2. Upon purchase, you will receive a service activation code along with detailed instructions via email.
3. Log into the Lenovo support portal using the activation code to register your service.
4. After registration, you will gain access to all service features, including 24/7 support.
5. For on-site support, schedule a service call through the portal or by contacting customer service directly.

Frequently Asked Questions

• What is included in the Lenovo Committed Service? This service includes extensive support, on-site maintenance, parts and labor coverage, and Defective Media Retention.
• How quickly can I expect service if I have an issue? You will receive a response within 4 hours for parts and labor service.
• Is there a limit on the number of support calls I can make? No, you can contact support as often as needed throughout the duration of your service plan.
• Can I transfer my service to another Lenovo device? Generally, the service is tied to the specific device for which it was purchased, but please check the terms of service for more details.
• What happens if my device requires parts during a service call? Parts will be provided as part of the service, and the response time is within 4 hours for maximum efficiency.