Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

If you are looking for a comprehensive support service that guarantees the optimal performance and reliability of your Lenovo system, then the Lenovo Committed Service Essential Service + YourDrive YourData + Premier Support is the perfect choice for you. This extended service plan, available for a duration of 3 years, provides you with essential maintenance, support, and parts replacement, ensuring your business runs smoothly without interruptions.

• 24 x 7 x 4 Hour On-site Support: Enjoy round-the-clock support with a 4-hour response time. Our on-site maintenance service minimizes downtime, keeping your operations running efficiently.
• Defective Media Retention Service: Prevent loss of valuable data. This feature allows you to retain defective media, ensuring that you have control over your data handling and backups.
• Parts and Labor Coverage: Our service covers all necessary parts and labor, allowing for quick and efficient repairs that lead to improved productivity and less hassle for your team.
• Predictable Total Cost of Ownership: With this service, you can manage your budget effectively, as it allows for predictable costs associated with the maintenance and support of your systems.
• Extended 3-Year Service Duration: This long-term service plan ensures you have continuous support and maintenance, promoting reliability and performance over time.

Technical Details of the Product

• Service Duration: 3 Years
• Support Type: 24 x 7 On-site Support
• Response Time: 4 Hours for Parts and Labor
• Service Features: Defective Media Retention, Parts and Labor Coverage

How to Install

To enroll in the Lenovo Committed Service Essential Service, follow these simple steps:

1. Visit the official Lenovo website or contact your Lenovo representative.
2. Select the Committed Service Essential plan and complete the enrollment form.
3. Submit your payment and confirmation details.
4. You will receive your service agreement and instructions within a few business days.

Frequently Asked Questions

• What does the 24 x 7 support mean?
  This means that you can access support services at any time, day or night, for quick resolution of your issues.
• Is there a limit on the number of service calls I can make?
  No, you can request service as needed throughout the duration of your contract.
• What happens if a part needs to be replaced?
  The service covers all necessary parts and labor, so any required replacements will be handled by our qualified technicians at no additional cost to you.
• Can I transfer this service to another device?
  The service is tied to the original device registered at the time of purchase and cannot be transferred to another device.
• How is defective media retention beneficial?
  This service provides you with peace of mind by allowing you to keep the defective media, ensuring that you can manage and recover important data as needed.