Poly Elite - 1 Year - Service

The Poly Elite - 1 Year Service is designed to ensure that your virtual collaboration tools are running at peak performance. In today’s business environment, where unified communications are critical, having a reliable support team is essential. This service offers a holistic support strategy that optimizes performance and enhances your return on investment, making it an indispensable asset for your organization.

• Dedicated Customer Success Manager (CSM): Enjoy a single point of contact for all your needs. Poly assigns a dedicated CSM who actively monitors, analyzes, and reports on the service and support of your Poly solutions, ensuring tailored assistance for your unique environment.
• Comprehensive Technical Account Management (TAM): Your primary technical resource, the TAM is responsible for managing escalations and updates for your CSM. They also provide recommendations for deployment planning, version control for software and hardware upgrades, and oversee remote deployments of system upgrades, guaranteeing a seamless experience.
• Advance Hardware Replacement: Never worry about downtime! Poly offers advance replacement for any failed hardware component covered under the Elite Service. If a technical support representative determines a replacement is necessary, it will be shipped via expedited carrier service, with all freight charges paid for next business day delivery.
• Reliable Technical Support: You can always count on Poly’s dedicated technical support team to resolve any issues quickly and efficiently. This service is designed to provide reliable support to tackle all your technical problems, allowing your team to focus on what matters most.
• 1-Year Duration for Maximum Efficiency: The Poly Elite Service lasts for one whole year, ensuring maximum efficiency and precise results. With this extended support duration, you maximize your investment and maintain optimal performance in your communications environment.

Technical Details of Poly Elite - 1 Year Service

• Service Duration: 1 Year
• Support Type: Comprehensive technical and customer support
• Hardware Replacement: Advance replacement service for faulty components
• Support Contact: Dedicated Customer Success Manager (CSM) and Technical Account Manager (TAM)
• Delivery: Next business day delivery for replacement parts

How to Install

Installing the Poly Elite - 1 Year Service is a seamless process. Once you have purchased the service, your dedicated Customer Success Manager will reach out to you to gather relevant information about your existing Poly systems. From there, the CSM will coordinate with your team to ensure that your support needs are met effectively. The TAM will then provide ongoing support, ensuring that your communications environment runs smoothly throughout the year.

Frequently Asked Questions

• Is the Poly Elite - 1 Year Service suitable for all business sizes? Yes, this service is designed to cater to businesses of all sizes, ensuring that your unique needs are addressed regardless of your operations.
• What happens if my hardware fails? If your hardware component fails and is covered under the Elite Service, Poly will provide an advance replacement, shipping it out the next business day at no additional cost.
• Can I contact my CSM directly? Absolutely! Your dedicated Customer Success Manager is available to assist you with any questions or support needs you may have throughout the duration of the service.
• Will I have access to software updates? Yes, your Technical Account Manager will oversee version control for software and hardware product upgrades, ensuring that you always have the latest features and improvements.
• How do I initiate support when I need help? Simply reach out to your assigned Customer Success Manager, who will guide you through any issues and coordinate with the technical team for a swift resolution.