Poly Elite - Extended Service - 1 Year - Service

The Poly Elite - Extended Service - 1 Year - Service is designed for businesses that rely on seamless virtual collaboration. As organizations increasingly depend on unified communications tools, having a dedicated support team becomes paramount. With our Elite Service, you can optimize your performance and enhance your investment in Poly solutions, ensuring that your operations run smoothly and efficiently.

• Comprehensive Support Strategy: Our Elite Service provides a holistic approach to support, tailored to the unique needs of your business. This means you receive a service that not only addresses immediate concerns but also fosters long-term growth.
• Dedicated Customer Success Manager: Poly assigns a dedicated Customer Success Manager (CSM) who will work closely with your team to monitor, analyze, and report on the performance of your Poly solutions, ensuring that you always have personalized support at your fingertips.
• Reliable Technical Account Manager: The Technical Account Manager (TAM) serves as your primary technical resource, expertly managing escalations, providing updates to the CSM, and offering strategic recommendations for deployment planning to ensure that your systems are always operating at peak performance.
• Next Business Day Hardware Replacement: In the event of hardware failures, Poly offers advance replacement for any failed components covered under the Elite Service. If a replacement is needed, it will be shipped the next business day with all freight charges paid, minimizing downtime.
• Timely and Efficient Service: With a commitment to providing fast, reliable, and cost-effective responses, our service depot ensures that you receive the necessary support when you need it the most. Enjoy peace of mind knowing your business operations are protected by our extensive service network.

Technical Details of Poly Elite - Extended Service

• Service Duration: 1 Year
• Support Type: Comprehensive technical support and hardware replacement
• Response Time: Next Business Day for hardware replacement
• Dedicated Support: Access to Customer Success Manager and Technical Account Manager
• Customization: Tailored support strategies based on specific business needs

How to Install

To enroll in the Poly Elite - Extended Service, simply purchase the service through our official site or authorized resellers. Once your purchase is confirmed, you will be assigned a Customer Success Manager who will guide you through the setup process, ensuring all of your Poly solutions are integrated and fully operational.

Frequently Asked Questions

• What does the Elite Service include? The Elite Service includes dedicated support, a Customer Success Manager, hardware replacements, and access to technical resources to ensure your Poly solutions are running optimally.
• How does the hardware replacement process work? If a hardware component fails, our technical support team will assess the situation and arrange for a replacement to be shipped to you the next business day at no additional cost.
• Can I customize the support strategy for my business? Yes, our service is designed to be flexible and can be tailored to meet the unique needs of your organization.
• Is the service available for all Poly products? The Poly Elite - Extended Service is available for a wide range of Poly solutions. Please check with our representative for specifics regarding your product.
• What is the process if I need technical assistance? Simply reach out to your assigned Customer Success Manager or Technical Account Manager for immediate support. They are always ready to assist you with any technical challenges.