Poly Elite - Extended Service - 3 Year - Service

The Poly Elite - Extended Service - 3 Year Service is designed to enhance the reliability and efficiency of your unified communications environment. With the increasing reliance on virtual collaboration tools in today's business landscape, having a dedicated support system is essential. This service ensures that you receive tailored assistance that aligns with your unique operational needs, ultimately optimizing performance and increasing your return on investment.

• Dedicated Customer Success Manager (CSM): Enjoy a single point of contact for all your Poly solutions support. Your CSM will monitor, analyze, and report on service performance, ensuring that you receive personalized attention and solutions.
• Comprehensive Technical Support: The Technical Account Manager (TAM) serves as your primary technical resource. With the capability to manage escalations, provide recommendations for deployment planning, and oversee remote system upgrades, the TAM assures you that technical issues will be resolved swiftly and efficiently.
• Next Business Day Replacement Service: Experience peace of mind with our advanced replacement service for any failed hardware component covered under the Elite Service. If a replacement part is needed, it will be shipped to you at no freight charge, ensuring you’re up and running in no time.
• Rapid Response Time: Our service depot provides a fast, reliable, and cost-effective response to any issues that may arise. With a commitment to maximum efficiency, you can count on us to minimize downtime and keep your operations smooth.
• Three-Year Service Duration: The Poly Elite Service lasts for three years, providing you with long-term support and ensuring that your communication tools are always performing at their best.

Technical Details of Product

The Poly Elite - Extended Service - 3 Year Service encompasses a range of technical support features designed to optimize your unified communications technology:

• Comprehensive monitoring and reporting on service performance
• Dedicated CSM for personalized assistance
• Access to a primary TAM for technical escalations and planning
• Next business day replacement for hardware failures
• Three years of dedicated service and support

How to Install

Installing your Poly Elite - Extended Service is a straightforward process:

1. Purchase the Poly Elite - Extended Service - 3 Year Service plan to activate your support services.
2. A dedicated Customer Success Manager (CSM) will be assigned to your account and will reach out to discuss your specific needs.
3. Your assigned Technical Account Manager (TAM) will provide guidance on deployment planning and ensure that all necessary updates and upgrades are conducted efficiently.
4. In case of hardware issues, the TAM will assist you in determining the need for a replacement part and initiate the next business day replacement service if required.

Frequently Asked Questions

What is the duration of the Poly Elite Service?

The Poly Elite - Extended Service lasts for three years, ensuring you have ample time to utilize and benefit from our dedicated support.

What if a hardware component fails?

If a hardware component fails, our technical support representative will evaluate the situation. If a replacement is required, it will be shipped to you with no freight charges, ensuring you receive it the next business day.

Who do I contact for support?

You will have a dedicated Customer Success Manager (CSM) as your single point of contact for all support-related inquiries. Additionally, a Technical Account Manager (TAM) will be available to assist you with technical escalations and planning.

How does the replacement service work?

The replacement service is designed for maximum efficiency. If a hardware issue is determined, a replacement part will be shipped to you promptly using an expedited carrier service at no additional cost.

Can I get assistance with deployment planning?

Yes, your Technical Account Manager (TAM) will provide recommendations and assistance for deployment planning to ensure a smooth integration of your Poly solutions into your business processes.