Poly Elite - Extended Service - 3 Year - Service

The Poly Elite - Extended Service - 3 Year Service is designed to provide unparalleled support and maintenance for your Poly systems. With a commitment to optimal performance, this service plan offers you predictable costs and reliable service, ensuring your technology remains in peak condition. By choosing the Poly Elite service, you gain peace of mind knowing that your system is backed by a dedicated team of experts focused on delivering timely and efficient solutions.

• Extended Coverage: Enjoy comprehensive support for a full 3 years, ensuring your investment remains protected and your system runs smoothly at all times.
• Predictable Cost: Benefit from a total cost of ownership that is easy to manage, removing the uncertainty surrounding maintenance expenses.
• Monthly Reports: Receive detailed monthly reports that provide insights into system performance and efficiency, allowing for informed decision-making.
• Next Business Day Hardware Replacement: Experience minimal downtime with our fast and reliable Next Business Day Advance Hardware Replacement service, ensuring timely repairs.
• Service Depot Access: Take advantage of our cost-effective service depot, guaranteeing a quick turnaround time for any necessary maintenance or repairs.

Technical Details of Product

• Service Duration: 3 Years
• Service Type: Extended Service Plan
• Response Time: Next Business Day for hardware replacement
• Monthly Reporting: Detailed performance and efficiency analytics
• Support Availability: 24/7 customer support

How to Install

Installing the Poly Elite - Extended Service is straightforward. To initiate your service:

1. Purchase the Poly Elite - Extended Service - 3 Year Service through an authorized dealer or the Poly website.
2. Register your service plan online by providing your product details and service code.
3. Once registered, you will receive confirmation of your service coverage along with access to monthly reporting tools.
4. In case of hardware issues, simply contact the Poly support team to initiate the Next Business Day hardware replacement process.

Frequently Asked Questions

1. What does the Poly Elite - Extended Service - 3 Year Service cover?

This service covers hardware replacements, monthly performance reports, and access to our service depot for repairs.

2. How can I contact customer support?

You can reach our customer support team 24/7 via phone, email, or through our online chat feature on the Poly website.

3. What happens if I require service after normal business hours?

Our support team is available around the clock, ensuring you receive assistance whenever you need it, regardless of the time of day.

4. Can I upgrade to a longer service term after purchasing?

Yes, you can extend your service plan by contacting our customer support team prior to the expiration of your current plan.

5. Is there a limit to the number of hardware replacements?

There is no limit on hardware replacements as long as the issues fall under the service agreement guidelines.