Description
Poly Poly+ - 1 Year Service is your ultimate support solution for seamless collaboration and communication. Designed for businesses that rely on Poly hardware and software for their daily operations, this service package ensures that you remain connected, productive, and efficient. With Poly's expertise in collaboration technologies and strong partnerships with industry leaders like Microsoft, Zoom, GoTo, and BlueJeans, you can trust that your collaboration needs are in capable hands.
- Comprehensive 24/7 Global Support: Enjoy unlimited, priority technical support around the clock. Whether it's day or night, our expert team is ready to resolve your issues promptly, ensuring minimal downtime.
- Advance Hardware Replacement: In the event of a hardware malfunction, we offer advance hardware replacement with pre-paid next-business-day shipping, guaranteeing that your business operations continue without interruption.
- Exclusive Professional Services Discounts: Save time and money with exclusive discounts on professional services. This service enhances your experience by providing essential resources when you need them most.
- Upgraded Access to Premium Software: Elevate your collaborative experience with upgraded access to premium software, ensuring that your enterprise benefits from the latest features and capabilities.
- On-Site Support Available: Our on-site support option delivers a fast and efficient approach to resolving any technical issues directly at your location, providing peace of mind and quick solutions.
Technical Details of Product
- Service Duration: 1 Year
- Support Coverage: Unlimited, Global 24/7
- Advance Replacement Service: Next-business-day shipping
- Included Phone Support: Available for technical assistance
- On-Site Support: Fast response to on-location issues
How to Install
To activate your Poly Poly+ - 1 Year Service, follow these steps:
- Purchase the Poly Poly+ service package through our designated platform or your service provider.
- Receive your service confirmation and unique activation code via email.
- Visit the Poly service portal and log in with your credentials.
- Enter your activation code to link the service to your existing Poly hardware and software.
- Once activated, you can immediately access the 24/7 priority support and other benefits included in your service package.
Frequently Asked Questions
- What does the Poly Poly+ - 1 Year Service include?
- This service includes unlimited 24/7 global priority technical support, advance hardware replacement, professional services discounts, and upgraded access to premium software.
- How does advance hardware replacement work?
- If your hardware requires replacement, we will ship a new unit to you with pre-paid next-business-day shipping, minimizing any disruption to your operations.
- Can I receive support for multiple Poly devices?
- Yes, the Poly Poly+ service covers multiple devices under your account, ensuring that all your hardware remains supported throughout the service duration.
- Is on-site support available?
- Yes, on-site support is available for urgent issues that require immediate attention at your location.
- How do I contact support if I need help?
- You can contact our support team via phone or through the Poly service portal, available 24/7 for your convenience.
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