Poly Poly+ - 1 Year - Service

Introducing the Poly Poly+ - 1 Year Service, your ultimate support package designed to keep your collaboration solutions running smoothly. With Poly by your side, you can enjoy peace of mind knowing that you have a dedicated team of experts ready to assist you around the clock. Whether you are working with leading platforms like Microsoft, Zoom, GoTo, or BlueJeans, Poly ensures that your communication systems are robust and reliable. This service package is tailored to provide you with the necessary support to maintain business continuity, enhancing your collaborative experience across your enterprise.

• Unlimited Global 24x7 Priority Technical Support: With the Poly Poly+ service, you gain access to unbeatable technical support at any time of day or night. Our team is fully equipped to resolve any issues that may arise, ensuring your operations run without interruption.
• Advance Hardware Replacement: In the event of hardware failure, we promise to ship a replacement unit with pre-paid next-business-day shipping. This feature guarantees that your business continuity remains intact, allowing you to focus on your core operations without the worry of equipment downtime.
• Exclusive Professional Services Discounts: As a valued Poly customer, you’ll benefit from significant discounts on professional services. This not only saves your business money but also gives you access to expert resources that can help streamline your collaboration processes.
• Upgraded Access to Premium Software: Elevate your collaborative experience with upgraded software access. This enhancement ensures your enterprise is equipped with the latest tools and functionalities necessary for optimal performance and productivity.
• 1 Year Service Duration: Enjoy a full year of dependable service coverage with Poly Poly+. This ensures you have the ongoing support needed for accurate results and confident solutions, making it a smart investment for any organization.

Technical Details of the Product

• Service Duration: 1 Year
• Support Channels: Phone, Email, Online Chat
• Replacement Shipping: Pre-paid next-business-day shipping
• Compatibility: Compatible with major collaboration platforms (Microsoft, Zoom, GoTo, BlueJeans)
• Service Coverage: Unlimited global support

How to Install

Installing the Poly Poly+ - 1 Year Service is straightforward. Follow these steps for a seamless setup:

1. Purchase the Poly Poly+ service through the official Poly website or authorized retailers.
2. Upon purchase, you will receive a confirmation email with your service details.
3. For immediate support, contact the Poly support team using the provided contact information in your confirmation email.
4. In case of hardware replacement, report the issue to our support team, and we will initiate the shipping of the replacement unit.
5. Stay updated with the latest software upgrades as they become available by regularly checking with the Poly service team.

Frequently Asked Questions

What is included in the Poly Poly+ - 1 Year Service?

The service includes unlimited 24x7 priority technical support, advance hardware replacement, exclusive discounts on professional services, and upgraded access to premium software.

How can I contact support?

You can reach our support team through phone, email, or online chat, all listed in your service confirmation email.

What happens if my hardware fails?

If your hardware fails, simply contact our support team, and we will arrange for a pre-paid next-business-day replacement to be shipped to you.

Is there a limit to the number of support requests I can make?

No, there is no limit to the number of support requests you can make. Our goal is to assist you whenever you need help.

Can I extend my service after one year?

Yes, you can renew your Poly Poly+ service before it expires to continue enjoying uninterrupted support and services.