Quantum StorageCare Bronze Support Plan, zone 1 - Extended Service (Renewal) - 1 Year - Service

The Quantum StorageCare Bronze Support Plan, zone 1 - Extended Service (Renewal) - 1 Year - Service is the ultimate solution for those who want to safeguard their investment in Quantum storage systems. This comprehensive support plan is designed to ensure maximum reliability and productivity for your storage infrastructure, offering a robust set of features tailored to meet your business needs.

• Comprehensive Coverage: The Bronze Support Plan offers 9 x 5 x Next Business Day service, providing you with extensive support during business hours, ensuring that you have a reliable safety net for your storage environment.
• On-site Support: With on-site services included, you’ll benefit from a fast and easy approach to resolving any technical issues, minimizing downtime and keeping your operations running smoothly.
• Parts Replacement Service: Experience peace of mind with our parts and labor service that handles mishaps effectively, allowing for quick parts replacement and maintenance to keep your equipment in top condition.
• Electronic Communication Channel: The plan incorporates an electronic service subtype, providing an alternative communication channel for enhanced reliability and accessibility, ensuring that help is always just a click away.
• Timely Response: Our Next Business Day response time guarantees that parts and labor issues are addressed promptly, allowing your business to maintain productivity and operational efficiency.

Technical Details of Product

• Support Duration: 1 Year
• Service Availability: 9 x 5
• Response Time: Next Business Day
• Service Type: On-site Maintenance
• Service Components: Parts & Labor
• Protection Type: Electronic & Physical

How to Install

To take advantage of the Quantum StorageCare Bronze Support Plan, simply follow these steps:

• Contact your Quantum representative to initiate the renewal process.
• Provide the necessary information regarding your current service plan and any updates required.
• Once approved, you will receive confirmation along with details of your support plan.
• In case of any service need, reach out through the electronic communication channel or call for on-site support.

Frequently Asked Questions

• What does the 9 x 5 service entail? The 9 x 5 service means you have access to support during standard business hours, ensuring assistance is available when you need it most.
• Is on-site support included in the plan? Yes, the Bronze Support Plan provides on-site maintenance as part of the service, allowing for quick resolution of issues.
• What is the response time for service requests? The response time is Next Business Day, ensuring that you receive timely assistance and parts replacement.
• Can I manage my service requests online? Yes, the plan includes an electronic service communicative channel that allows for easy management of service requests.
• How do I renew my support plan? You can renew your support plan by contacting your Quantum representative. They will guide you through the renewal process.