Quantum StorageCare Bronze Support Plan Zone 1 - Extended Service (Uplift) - 3 Year - Service

The Quantum StorageCare Bronze Support Plan Zone 1 is designed for businesses that require reliable and efficient support for their storage solutions. This extended service plan offers a comprehensive package that includes maintenance, parts, and labor to ensure your systems are running at peak performance. With a duration of three years, you can operate with complete peace of mind, knowing that expert assistance is just a call away.

• Comprehensive Coverage: The Bronze Support Plan includes both parts and labor, which means you have complete protection against unexpected failures and issues affecting your storage systems.
• On-site Support: Enjoy the convenience of next business day on-site support, allowing technicians to diagnose and resolve issues directly at your location. This quick response time minimizes downtime.
• Parts Replacement Service: With the included parts replacement service, you can swiftly resolve any problems that arise, ensuring that your operations continue smoothly without significant interruptions.
• Enhanced Reliability: The electronic service subtype enhances the reliability of your storage systems, contributing to maximum productivity and efficiency in your business operations.
• Cost-effective Solution: By minimizing inventory costs through the parts and labor service characteristics, this plan provides a dependable solution that maintains your systems without compromising your budget.

Technical Details of the Product

• Service Duration: 3 Years
• Support Type: On-site Maintenance
• Response Time: Next Business Day
• Service Hours: 9x5 (9 hours a day, 5 days a week)
• Inclusions: Parts & Labor, Electronic and Physical Support

How to Install

Installing your Quantum StorageCare Bronze Support Plan is straightforward. Follow these steps:

1. Purchase the plan through the authorized Quantum partner or website.
2. Receive your confirmation and service plan details via email.
3. Designate a primary contact within your organization for support requests.
4. For service requests, contact the Quantum support line provided in your confirmation.
5. A technician will be assigned to respond based on the support level of your plan.

Frequently Asked Questions

• What does "Zone 1" mean? Zone 1 refers to the geographical areas covered by the support plan, ensuring localized service for quick response times.
• Is there a limit on the number of service calls? Typically, there is no limit; however, it is best to check the specific terms of your service agreement.
• What if my equipment is beyond repair? If equipment cannot be repaired, your plan provides guidance on parts replacement or alternative solutions based on your coverage.
• Can I upgrade my support plan? Yes, upgrades can be arranged before your existing plan expires. Contact your Quantum representative for more details.
• What are the payment options for the support plan? Payment options vary; please check with your sales representative for detailed information on financing and payment plans.