Quantum StorageCare Bronze Support Plan Zone 1 - Extended Service (Uplift) - 3 Year - Service

The Quantum StorageCare Bronze Support Plan Zone 1 - Extended Service (Uplift) - 3 Year - Service is designed to provide comprehensive and reliable support for your storage solutions. This plan includes essential features that ensure your systems operate smoothly, allowing you to focus on your core business activities without the worry of technical issues. With an emphasis on efficiency, responsiveness, and peace of mind, this service plan is an investment in the longevity and performance of your storage systems.

• Comprehensive Coverage: The Bronze Support Plan offers 9 x 5 Next Business Day support, ensuring that help is always available when you need it most, minimizing downtime and disruptions.
• On-site Maintenance: Benefit from on-site service that provides immediate attention to your hardware issues, ensuring fast resolution and minimal impact on your operations.
• Parts Replacement Service: Enjoy peace of mind with our inclusive parts replacement service, which guarantees dependable efficiency and helps maintain optimal performance of your storage systems.
• Electronic Service Sub Type: This service enhances client experience through greater flexibility, allowing for tailored solutions that meet your specific needs while also being cost-effective.
• Responsive Parts and Labor Service: With a next business day response time for parts and labor, you can count on our service to address issues swiftly, improving productivity and operational efficiency.

Technical Details of the Product

• Service Type: Quantum StorageCare Bronze Support Plan
• Zone Coverage: Zone 1
• Service Duration: 3 Years
• Support Hours: 9 x 5 (business hours)
• Response Time: Next Business Day for parts and labor
• Service Features: On-site support, parts replacement, electronic service, maintenance, and labor included

How to Install

Setting up your Quantum StorageCare Bronze Support Plan is simple. Follow these steps:

1. Purchase the support plan through authorized channels.
2. Receive your confirmation and service details via email.
3. For initial setup, contact your Quantum representative to activate your plan.
4. Document your equipment details and service requirements for reference.
5. Enjoy seamless service with access to our support team during business hours.

Frequently Asked Questions

• What is included in the Bronze Support Plan? The Bronze Support Plan includes on-site maintenance, parts and labor, as well as electronic service support, ensuring that you receive comprehensive assistance whenever needed.
• How does the next business day response work? Our next business day service ensures that any necessary parts or labor will be addressed within one business day, minimizing disruption to your operations.
• Can I upgrade my support plan later? Yes, you have the option to upgrade your support plan based on your evolving business needs. Please contact your Quantum representative for details.
• Is training included with the service plan? While the service plan focuses on hardware support, we can provide additional training options upon request for your team to better understand your storage solutions.
• What should I do if I experience an issue? Contact our support team during business hours, and we will guide you through the troubleshooting process or arrange for on-site support if needed.