Quantum StorageCare Bronze Support Plan, zone 2 - Extended Service (Uplift) - 3 Year - Service

Introducing the Quantum StorageCare Bronze Support Plan, Zone 2 - Extended Service (Uplift), designed for those who demand reliable and efficient technical support for their storage solutions. This service plan ensures peace of mind with its comprehensive coverage, providing you with the necessary support to maintain maximum productivity in your operations. Its dedicated support features and quick response times make it an essential investment for businesses relying on advanced storage technologies.

• Comprehensive Coverage: The Quantum StorageCare Bronze Support Plan provides 9 x 5 technical support, ensuring access to expert assistance during standard business hours, helping you resolve issues promptly.
• Next Business Day Service: With a guaranteed next business day response time for parts and labor, this plan minimizes downtime and ensures that your operations continue to run smoothly without interruptions.
• Reliable Maintenance: Enjoy the peace of mind that comes with dependable parts and labor service characteristics, enabling seamless maintenance of your quantum storage systems while enhancing usability.
• Extended Support Duration: The 3-year service duration of this plan maximizes productivity by providing long-term coverage, allowing you to focus on your core business functions without worrying about technical issues.
• Dedicated Phone Support: Benefit from reliable phone support service that offers efficient solutions and expert guidance, ensuring that your technical issues are resolved with minimum hassle.

Technical Details of the Quantum StorageCare Bronze Support Plan

• Service Type: Extended Service (Uplift)
• Zone: 2
• Duration: 3 Years
• Service Hours: 9 x 5
• Response Time: Next Business Day for Parts and Labor
• Support Features: Phone support, parts and labor included

How to Install

Installing your Quantum StorageCare Bronze Support Plan is a straightforward process:

1. Purchase the Quantum StorageCare Bronze Support Plan through your preferred vendor or directly from Quantum.
2. Upon purchase, you will receive a confirmation email with instructions on how to activate your support plan.
3. Follow the instructions provided in the email to complete the activation, ensuring that all necessary information is correctly filled out.
4. Upon successful activation, you will have immediate access to the support features outlined in the plan.
5. Contact the dedicated phone support team whenever you need assistance during the service hours.

Frequently Asked Questions

• What is included in the Bronze Support Plan?

  The Bronze Support Plan includes 9 x 5 technical support, next business day parts and labor service, phone support, and reliable maintenance over a 3-year period.

• What does "Next Business Day" service mean?

  This means that if a part is required for your system, it will be delivered and installed by the next business day to minimize downtime.

• How do I contact support?

  You can contact the support team through the dedicated phone number provided upon activation of your support plan.

• Is there a limit to the number of support incidents?

  The Bronze Support Plan covers all technical issues within the service parameters, allowing you to contact support as needed without limits.

• Can I upgrade my support plan in the future?

  Yes, Quantum offers various support plans, and you can discuss upgrading options with your support representative.