Quantum StorageCare Bronze Support Plan, zone 2 - Extended Service (Uplift) - 3 Year - Service

QuantumSKU: 5879383

Price:
Sale price$1,505.71

Description

The Quantum StorageCare Bronze Support Plan, Zone 2 - Extended Service (Uplift) - 3 Year - Service is designed to provide comprehensive support and reliability for your storage solutions. With a focus on minimizing downtime and maximizing the longevity of your investment, this support plan ensures that you experience a seamless operational experience. Whether you're a small business or a large enterprise, this plan delivers essential maintenance and support tailored to your unique needs.

  • Comprehensive Coverage: The Bronze Support Plan covers parts and labor for a full three years, ensuring your investment is protected against potential failures and unexpected issues.
  • Next Business Day On-Site Support: Enjoy peace of mind with our 9 x 5 next business day on-site service, which guarantees that help is just a call away, minimizing operational disruptions.
  • Parts Replacement Service: The plan includes a rapid parts replacement service, designed to quickly resolve any issues that may arise, ensuring that your system remains functional and efficient.
  • Increased Reliability: Investing in the Bronze Support Plan adds significant value to your storage solutions by enhancing reliability and performance, allowing you to focus on your core business activities.
  • Expert Technical Support: Benefit from the knowledge and expertise of trained professionals who understand the nuances of your storage solutions, providing tailored advice and support when you need it most.

Technical Details of the Product

  • Service Duration: 3 years
  • Support Hours: 9 AM to 5 PM, Monday to Friday
  • Response Time: Next business day on-site support
  • Zone Coverage: Zone 2
  • Included Services: Parts and labor, maintenance, and technical support

How to Install

To activate your Quantum StorageCare Bronze Support Plan:

  1. Purchase the plan through the designated Quantum support channels.
  2. Receive a confirmation email containing your support plan details and contact information.
  3. On your first need for service, simply reach out using the provided contact details to initiate your on-site support or parts replacement.
  4. Ensure your contact information is current for timely communication regarding service requests.
  5. Keep a record of any service interactions for future reference.

Frequently Asked Questions

1. What is included in the Quantum StorageCare Bronze Support Plan?

The plan includes parts and labor for a three-year period, next business day on-site support, and parts replacement service to ensure minimal downtime.

2. How do I request support under the plan?

You can request support by contacting the support team through the contact information provided in your confirmation email upon purchase.

3. Is there a limit to the number of service requests I can make?

No, there is no limit to the number of service requests you can make during the coverage period; however, services must be in line with the plan's terms and conditions.

4. What types of issues are covered under this plan?

The plan covers any hardware failures and issues related to the storage solutions, as well as the necessary labor to resolve these issues.

5. What should I do if I experience a problem outside of support hours?

If you experience a problem outside of support hours, you can leave a message detailing the issue, and the support team will respond the next business day.


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