{"product_id":"audiocodes-managed-spares-1-year-service-part-number","title":"Audiocodes Managed Spares 1 Year Service Part Number","description":"\u003cdiv\u003e\n\u003cp\u003eAudioCodes Managed Spares - 1 Year - Service is a enterprise-grade, proactive technical support program designed to maximize uptime for critical communications infrastructure. Perfect for organizations that rely on advanced UC, VoIP, SBC, and telephony deployments, this service blends remote expert assistance with streamlined parts logistics to keep critical systems online with minimal disruption. With flexible coverage options, global expertise, and a proven escalation framework, AudioCodes Managed Spares delivers robust, end-to-end support that minimizes downtime and protects business continuity in mission-critical environments.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eGlobal expert access:\u003c\/b\u003e Tap into AudioCodes’ Global Support team, renowned for deep product knowledge and hands-on experience across diverse deployments and environments around the world.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eFlexible coverage hours:\u003c\/b\u003e Choose between 24x7 or 9x5 remote support options to fit your business needs and time zones, ensuring timely assistance whenever incidents occur.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRapid spare parts and logistics:\u003c\/b\u003e Benefit from a streamlined parts replacement program designed to minimize downtime and accelerate restoration of service to critical systems.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eProactive escalation and case management:\u003c\/b\u003e Seamless escalation paths, precise diagnostics, and proactive case management help resolve issues faster and more predictably.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDesigned for mission-critical environments:\u003c\/b\u003e Ideal for enterprises relying on AudioCodes hardware and software for reliable voice interoperability, SBCs, and UC solutions, ensuring robust support when you need it most.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of AudioCodes Managed Spares - 1 Year - Service\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eService type:\u003c\/b\u003e Managed Spares\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCoverage period:\u003c\/b\u003e 1 year\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSupport availability:\u003c\/b\u003e 24x7 or 9x5 remote support options\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSupport organization:\u003c\/b\u003e AudioCodes Global Support with local presence in multiple regions\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWhat’s included:\u003c\/b\u003e Remote technical assistance, case coordination, and spare parts logistics for eligible devices\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIdeal for:\u003c\/b\u003e Enterprises deploying AudioCodes voice solutions, SBCs, gateways, and UC applications seeking reliable, end-to-end support\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eHow to install AudioCodes Managed Spares - 1 Year - Service\u003c\/h3\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eStep 1:\u003c\/b\u003e Purchase and confirm eligibility for the AudioCodes Managed Spares - 1 Year - Service through your authorized channel or partner.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eStep 2:\u003c\/b\u003e Access your AudioCodes customer portal or contact your account representative to initiate activation and enrollment in the Managed Spares program.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eStep 3:\u003c\/b\u003e Provide device details, including serial numbers and locations, to enable accurate parts provisioning and logistics routing.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eStep 4:\u003c\/b\u003e Schedule a kickoff with the AudioCodes Global Support team to establish contact points, escalation paths, and service level expectations.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eStep 5:\u003c\/b\u003e Receive confirmation of activation, service start date, and access credentials or portal permissions to manage your service.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eWhat is included in AudioCodes Managed Spares - 1 Year - Service?\u003c\/b\u003e The program provides remote technical assistance, case coordination, and spare parts logistics for eligible devices, ensuring rapid access to AudioCodes experts and efficient parts replacement when needed.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWhat coverage options are available?\u003c\/b\u003e You can select 24x7 remote support or 9x5 remote support, depending on your business needs and time zones, to ensure timely help whenever incidents arise.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWho provides the support?\u003c\/b\u003e AudioCodes Global Support, with local presence in multiple regions, delivers expert guidance and hands-on assistance across diverse deployments and environments.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWhich devices and solutions are covered?\u003c\/b\u003e Enterprises deploying AudioCodes voice solutions, SBCs, gateways, and UC applications can benefit from comprehensive managed spare parts and support for mission-critical operations.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow do I activate the service?\u003c\/b\u003e Activation is straightforward: purchase eligibility, enroll via the customer portal or account representative, provide device details, schedule a kickoff, and receive activation confirmation and start date.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"AudioCodes","offers":[{"title":"Default Title","offer_id":45976149590242,"sku":"10810528","price":2171.07,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175345073_df538fd6-c16d-4bec-9730-888983ec3a5f.jpg?v=1755162508","url":"https:\/\/pegasussonline.com\/products\/audiocodes-managed-spares-1-year-service-part-number","provider":"PEGASUSS ","version":"1.0","type":"link"}