{"product_id":"cisco-smart-net-total-care-solution-support-extended-service-soln-supp-8x5xnbd","title":"Cisco Smart Net Total Care Solution Support Extended Service Soln Supp 8X5Xnbd","description":"\u003cdiv\u003e\n\u003cp\u003eExperience enterprise-grade protection for your Cisco infrastructure with the Cisco Smart Net Total Care Solution Support Extended Service. This focused care plan is designed to minimize downtime, accelerate issue resolution, and keep critical networks and devices operating at peak performance. It combines expert technical support with practical hardware exchange options, all aligned to an 8x5 business hours model with Next Business Day delivery for replacements. Built for organizations that demand rapid response times, predictable costs, and seamless access to Cisco’s engineering expertise, this service delivers the confidence that your network can weather routine maintenance, unexpected faults, and security updates without compromising service levels.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003e8x5 Next Business Day Exchange coverage:\u003c\/b\u003e Weekday support during standard business hours, with fast hardware replacement delivered by the next business day after a service request is processed. This arrangement minimizes downtime during peak operational periods and helps you maintain service levels when uptime matters most.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDirect access to Cisco Technical Assistance Center (TAC):\u003c\/b\u003e Benefit from authoritative, field-tested guidance from Cisco engineers. TAC access means quicker diagnosis, expert troubleshooting, and a clear path to resolution for complex hardware and software issues across your Cisco environment.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eComprehensive coverage for hardware and software:\u003c\/b\u003e The Extended Service plan supports both devices and software ecosystems, including critical firmware and software updates, patches, and fixes that help improve security, reliability, and performance of your Cisco deployments.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIncluded replacement service for rapid recovery:\u003c\/b\u003e When hardware faults occur, replacement parts or units are provided under the service terms to minimize downtime and keep your network and data center operations uninterrupted.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePhysical and electronic delivery for flexibility and speed:\u003c\/b\u003e Parts are provided in physical form as needed, with electronic access to essential resources, documentation, and service tools, enabling fast, efficient repairs and seamless information flow across your IT team.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eTechnical Details of Cisco Smart Net Total Care Solution Support - Extended Service - Service Soln Supp 8x5xnbd\u003c\/h3\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eService type:\u003c\/b\u003e Extended Service under the Smart Net Total Care umbrella, configured for 8x5 coverage with Next Business Day exchange.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDelivery method:\u003c\/b\u003e Parts supplied as Physical components and Electronic resources, combining tangible replacements with digital access to service tools and information.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eReplacement service:\u003c\/b\u003e Included as part of the coverage to expedite hardware recovery and reduce downtime after failures.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eScope of support:\u003c\/b\u003e Technical issue resolution for Cisco hardware and software, leveraging Cisco TAC expertise to diagnose, advise, and implement fixes.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eService subtype:\u003c\/b\u003e Physical service subtype includes on-site work where applicable to complete repairs or replacements efficiently in your environment.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eFrequently asked questions\u003c\/h3\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eQ: What is included in the Cisco Smart Net Total Care Solution Support Extended Service 8x5xnbd?\u003c\/b\u003e\u003cbr\u003e A: This plan includes hardware and software coverage, 8x5 business hours support, Next Business Day exchange for hardware replacements, access to Cisco’s Technical Assistance Center (TAC), and a replacement service to expedite recovery after faults. It is designed to minimize downtime and provide enterprise-grade technical support for both devices and software ecosystems.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: What does 8x5xnbd mean for my support plan?\u003c\/b\u003e\u003cbr\u003e A: 8x5 indicates coverage during standard business hours on weekdays. “Next Business Day” (nbd) ensures that replacement parts or units are delivered by the next business day after a service request is processed, helping you maintain uptime during critical operations.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Does this service cover both hardware and software?\u003c\/b\u003e\u003cbr\u003e A: Yes. The Extended Service covers hardware and software, including firmware and software updates, patches, and fixes that enhance security, reliability, and performance across Cisco devices and environments.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Is on-site support available?\u003c\/b\u003e\u003cbr\u003e A: The service subtype includes physical on-site work where applicable to complete repairs or replacements efficiently within your environment, ensuring prompt, hands-on remediation when required.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How fast can I expect hardware replacement after a fault?\u003c\/b\u003e\u003cbr\u003e A: Replacement hardware is typically delivered as Next Business Day after the service request is processed, providing a rapid path to restore services and minimize downtime.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: What value does Cisco TAC provide with this plan?\u003c\/b\u003e\u003cbr\u003e A: Cisco TAC offers authoritative, field-tested guidance from Cisco engineers, aiding in faster diagnosis, expert troubleshooting, and a clear path to resolution for complex hardware and software issues.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Cisco","offers":[{"title":"Default Title","offer_id":45918636441826,"sku":"5775965","price":2091.52,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175336964.jpg?v=1755159187","url":"https:\/\/pegasussonline.com\/products\/cisco-smart-net-total-care-solution-support-extended-service-soln-supp-8x5xnbd","provider":"PEGASUSS ","version":"1.0","type":"link"}