{"product_id":"cisco-solution-support-extended-service-cpu-mem-drives-2","title":"Cisco Solution Support Extended Service Cpu Mem Drives 2","description":"\u003cdiv\u003e\n\u003cp\u003eCisco Solution Support: Extended Service is a comprehensive on-site maintenance program designed to protect your Cisco infrastructure and keep critical hardware operating at peak performance. Focused on CPU, memory, and drive components, this service delivers round-the-clock support, rapid on-site response, and inclusive parts and labor. With Cisco-certified technicians and access to the Cisco Technical Assistance Center (TAC), you gain a predictable, budget-friendly path to uptime, reduced risk, and peace of mind whether you manage a small data center or a large enterprise network. This extended service is built to align with the realities of modern IT—high availability, performance under load, and cost control—without sacrificing expert guidance or rapid problem resolution.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003e24\/7 expert support and proactive case management:\u003c\/b\u003e Enjoy round-the-clock access to Cisco experts via phone and web channels for fast issue triage, guidance, escalation when needed, and proactive case management to minimize downtime.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRapid on-site response within four hours:\u003c\/b\u003e When hardware faults occur, a four-hour on-site response window helps keep critical systems available and productive, reducing the mean time to repair.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eTargeted hardware coverage for CPU, memory, and drives:\u003c\/b\u003e The service focuses on the most impactful components that affect system performance and reliability, ensuring core processing and storage functions stay dependable under load.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eInclusive parts and labor for complete maintenance:\u003c\/b\u003e All necessary replacement parts and technician labor are included, delivering a complete maintenance solution and reducing unexpected repair costs.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePredictable total cost of ownership:\u003c\/b\u003e Defined service levels and transparent pricing help you budget accurately, avoiding surprise repair bills while maintaining performance guarantees.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of Cisco Solution Support - Extended Service\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eService level:\u003c\/b\u003e 24x7 phone support with proactive case management and an on-site response within four hours where required, ensuring rapid assistance when incidents occur.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHardware coverage:\u003c\/b\u003e Coverage explicitly includes CPU, memory, and drive components, focusing on the most impactful hardware elements that affect system performance and reliability.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eMaintenance scope:\u003c\/b\u003e Includes proactive diagnostics, fault isolation, and repair or replacement of covered parts to restore normal operation with minimal interruption.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eLabor and parts:\u003c\/b\u003e All necessary labor and replacement parts are included to complete maintenance activities and return equipment to service quickly.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eContract term:\u003c\/b\u003e Typically presented as a 2-year term within the Extended Service package, aligning with device lifecycles and maintenance planning.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSupport model:\u003c\/b\u003e Access to Cisco-certified technicians and the Cisco Technical Assistance Center (TAC) for advanced engineering support as needed.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eHow to Install Cisco Solution Support - Extended Service\u003c\/h2\u003e\n\u003cp\u003eActivating this service is designed to be straightforward and seamlessly integrate into your existing support structure. After purchase, your organization can initiate activation with Cisco or your account representative, allowing you to begin benefiting from 24\/7 support, rapid on-site response, and comprehensive hardware coverage without delay. Once activated, the program becomes a readily accessible extension of your current service ecosystem, helping you maintain uptime and manage costs more effectively.\u003c\/p\u003e \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eQ: What does Cisco Solution Support - Extended Service cover?\u003c\/b\u003e\u003cp\u003eA: It covers CPU, memory, and drive components with 24\/7 phone support, proactive case management, and on-site response within four hours where required. Parts and labor are included to complete maintenance and restore operation quickly.\u003c\/p\u003e\n\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How long is the contract term?\u003c\/b\u003e\u003cp\u003eA: The typical contract term is 2 years, designed to align with device lifecycles and maintenance planning.\u003c\/p\u003e\n\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: What is the on-site response time?\u003c\/b\u003e\u003cp\u003eA: A four-hour on-site response window is provided to address hardware faults promptly and minimize downtime.\u003c\/p\u003e\n\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Who provides the support?\u003c\/b\u003e\u003cp\u003eA: Support is delivered by Cisco-certified technicians, with access to the Cisco Technical Assistance Center (TAC) for advanced engineering assistance as needed.\u003c\/p\u003e\n\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How do I activate the service?\u003c\/b\u003e\u003cp\u003eA: After purchase, activation can be initiated with Cisco or your account representative, integrating smoothly into your existing support structure.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Cisco","offers":[{"title":"Default Title","offer_id":45918366204130,"sku":"7220495","price":2189.35,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175331684.jpg?v=1755153185","url":"https:\/\/pegasussonline.com\/products\/cisco-solution-support-extended-service-cpu-mem-drives-2","provider":"PEGASUSS ","version":"1.0","type":"link"}