{"product_id":"cisco-solution-support-extended-service-hd-soln-supp-24x7x4os-ucs-c220-m5-sff-10-w-o","title":"Cisco Solution Support Extended Service Hd Soln Supp 24X7X4Os Ucs C220 M5 Sff 10 W O","description":"\u003cdiv\u003e\n\u003cp\u003eIntroducing the Cisco Solution Support - Extended Service, your comprehensive service solution designed to ensure that your Cisco systems operate at peak performance. This all-encompassing program delivers 24\/7 expert assistance, rapid on-site response, and inclusive parts and labor — all aimed at minimizing downtime and maximizing productivity. Built around Cisco’s robust hardware and software ecosystem, including UCS C-series servers like the C220 M5 SFF, this extended service keeps your data center resilient, scalable, and secure. With Cisco Solution Support, you gain peace of mind knowing that skilled technicians are just a call away, ready to diagnose, repair, or replace components so your business stays online and productive, even during demanding periods of operation. Whether you run an enterprise data center, a healthcare facility, or a university campus, this service aligns with your operational tempo, budget, and growth plans, helping you maintain service levels you rely on every day.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003e24 x 7 x 4 Hour On-site Support:\u003c\/b\u003e Access a dedicated team of Cisco experts around the clock with a guaranteed four-hour on-site response. This rapid escalation path combines remote diagnostics and on-site engineering to expedite problem resolution, minimize downtime, and restore normal operations in the shortest possible time. You’ll experience continuous coverage that your mission-critical environments demand, from dense data centers to distributed campus networks.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eComprehensive Replacement Service:\u003c\/b\u003e When issues surface, the Extended Service includes critical replacement options designed to resolve faults quickly and effectively. This means you receive the right, tested parts with expedited provisioning, reducing procurement delays and ensuring your systems stay online while you scale up or maintain peak performance.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePhysical Service Sub-Type:\u003c\/b\u003e The service emphasizes hardware reliability with on-site physical expertise. Trained technicians perform hardware diagnostics, component replacements, and field-level maintenance, ensuring your Cisco devices—whether servers, switches, or related infrastructure—remain stable and performant in demanding environments.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eParts and Labor Coverage:\u003c\/b\u003e Simplify budgeting and inventory control with a single, predictable plan that includes both parts and labor. This reduces unexpected maintenance costs and helps you plan cash flow while preserving high availability for your Cisco UCS and related systems.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eTimely Completion for Maximum Uptime:\u003c\/b\u003e The combination of on-site support and fast parts-and-labor turnaround guarantees rapid issue closure. This focused approach minimizes disruption, accelerates service restoration, and keeps you operating at peak productivity, even in high-demand periods.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eTechnical Details of Cisco Solution Support - Extended Service\u003c\/h3\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eService Type:\u003c\/b\u003e Extended Support Service — This designation covers ongoing, long-term support beyond standard warranties, aligning with enterprise needs for durable coverage and consistent service quality.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eService Availability:\u003c\/b\u003e 24\/7 — Continuous access to Cisco support resources to address urgent incidents at any time, including holidays and off-peak hours.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eResponse Time:\u003c\/b\u003e 4 hours — A guaranteed on-site response window ensures rapid escalation and hands-on remediation by qualified engineers.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eService Includes:\u003c\/b\u003e On-site support, Parts, and Labor — A comprehensive package that covers the critical actions required to diagnose, repair, or replace components while controlling costs.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eService Coverage:\u003c\/b\u003e Physical and Electronic Systems — Coverage spans both hardware and software components in compatible Cisco environments, safeguarding the full stack of your infrastructure.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eHow to Install Cisco Solution Support - Extended Service\u003c\/h3\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eStep 1:\u003c\/b\u003e Purchase the Cisco Solution Support - Extended Service package through an authorized Cisco reseller or directly from Cisco. Secure the service agreement and receive the designated contact information for your technical support team.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eStep 2:\u003c\/b\u003e Review and acknowledge the terms of the service agreement. Ensure you have the correct SKU or UPC reference in your records to streamline activation and future renewals.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eStep 3:\u003c\/b\u003e Contact the Cisco support team to register your devices and activate your service plan. This step aligns your hardware and software assets with the Extended Service coverage and enables rapid response channels.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eStep 4:\u003c\/b\u003e Verify that all Cisco systems are updated to the latest software and firmware versions to maximize service efficiency and compatibility with replacement parts and on-site procedures.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eStep 5:\u003c\/b\u003e Keep the service contact information handy and maintain open lines of communication with your Cisco support team so you can quickly obtain assistance as needed, 24\/7.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eFrequently Asked Questions\u003c\/h3\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eWhat is included in the Cisco Solution Support - Extended Service?\u003c\/b\u003e The service includes 24 x 7 on-site support with a 4-hour response time, parts and labor, and replacement services for both physical and electronic systems.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow can I contact support if I need assistance?\u003c\/b\u003e You can contact the Cisco support team using the contact information provided in your service agreement. This ensures immediate access to the appropriate escalation path and technical resources when you need them most.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Cisco","offers":[{"title":"Default Title","offer_id":45979758756066,"sku":"5517198","price":1285.63,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175331058.jpg?v=1726861095","url":"https:\/\/pegasussonline.com\/products\/cisco-solution-support-extended-service-hd-soln-supp-24x7x4os-ucs-c220-m5-sff-10-w-o","provider":"PEGASUSS ","version":"1.0","type":"link"}