{"product_id":"extreme-networks-extremeworks-onsite-extended-service-1-year","title":"Extreme Networks Extremeworks Onsite Extended Service 1 Year","description":"\u003cdiv\u003e\n\u003cp\u003eProtect your network investment with Extreme Networks ExtremeWorks OnSite Extended Service. This 1-year program delivers on-site labor, replacement parts, and proactive support designed to minimize downtime and maximize productivity for covered products. With 24x7 access to the Global Technical Assistance Center (GTAC), rapid on-site technician response, and inclusive phone support, you can rely on Extreme Networks to keeping your critical infrastructure running smoothly during peak demand or hardware failures. Engineered to support ongoing hardware maintenance, software updates, and upgrades, this service helps ensure your network stays current and protected.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eComprehensive on-site protection\u003c\/b\u003e includes on-site labor and replacement parts for eligible failures or upgrade-related work, all covered for a full 12 months from the date of purchase, so your network gear remains protected without unexpected costs.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRapid, reliable response\u003c\/b\u003e features a Next Business Day parts-and-labor service response, with on-site field technician arrival within the published response time to diagnose, repair, or replace components on-site, minimizing downtime during critical periods.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e24x7 worldwide support\u003c\/b\u003e gives you round-the-clock access to GTAC by phone and web, ensuring problem reporting, guidance, and escalation are available whenever you need them, even outside regular business hours.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eProactive maintenance and upgrades\u003c\/b\u003e align with ongoing maintenance cycles, software updates, and upgrades, helping your network stay current, secure, and performant while reducing the risk of unexpected outages.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eFlexible, outcomes-driven service delivery\u003c\/b\u003e is designed to protect your investment, simplify maintenance, and extend hardware life by delivering predictable service levels, streamlined escalation, and comprehensive coverage for Covered Products.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eTechnical Details of Extreme Networks ExtremeWorks OnSite - Extended Service\u003c\/h3\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eService Type:\u003c\/b\u003e On-site Extended Service for Covered Products.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCoverage:\u003c\/b\u003e 1 year from date of purchase.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIncludes:\u003c\/b\u003e On-site labor and replacement parts for eligible failures or upgrade-related work as defined by purchase level.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eResponse Time:\u003c\/b\u003e Next Business Day (parts and labor) for timely resolution.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSupport Access:\u003c\/b\u003e 24x7 access to GTAC via telephone and web for problem reporting and assistance.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDelivery of Value:\u003c\/b\u003e Reduces downtime, simplifies maintenance, and protects your system’s reliability and performance.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eHow to install ExtremeWorks OnSite\u003c\/h3\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eVerify eligibility\u003c\/b\u003e and confirm the purchase details for your ExtremeWorks OnSite Extended Service (1 year), ensuring that the coverage matches your organizational requirements and the specified products.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eConfirm covered scope\u003c\/b\u003e identify the covered products and the service level that aligns with your maintenance strategy, so you receive the appropriate on-site support and parts provisioning.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOpen a service request\u003c\/b\u003e when a problem or upgrade need arises by contacting GTAC via phone or the web portal to report the issue and begin the escalation process.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eProvide essential details\u003c\/b\u003e about the Covered Product (model, serial number, location, and the specific symptoms or upgrade requirements) to enable accurate diagnosis and efficient parts provisioning.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eGTAC coordination\u003c\/b\u003e GTAC will review the information, assign a case, and coordinate with you to schedule an on-site visit within the published response time, ensuring the right skilled technician and parts are dispatched.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePrepare for the visit\u003c\/b\u003e ensure access to the equipment site, any on-site safety requirements are observed, and have relevant stakeholders available to participate in the diagnostic and repair process as needed.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch4\u003eFrequently asked questions\u003c\/h4\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eWhat is included in ExtremeWorks OnSite Extended Service?\u003c\/b\u003e \u003cp\u003eThe service includes on-site labor and replacement parts for eligible hardware failures or upgrade-related work, 1-year coverage from the date of purchase, 24x7 GTAC support, and Next Business Day response to expedite repairs and minimize downtime.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eWhat is the typical response time?\u003c\/b\u003e \u003cp\u003eResponse time is Next Business Day for both parts and labor, with an on-site technician arriving within the published response window to diagnose and repair or replace components as needed.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow do I access support?\u003c\/b\u003e \u003cp\u003eSupport is available 24x7 through GTAC via telephone and web. You can report problems, receive guidance, and escalate complex issues as part of the extended service, ensuring rapid help when you need it most.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDoes this service cover software updates and upgrades?\u003c\/b\u003e \u003cp\u003eYes. The Extended Service is designed to support ongoing hardware maintenance as well as software updates and upgrades, helping keep your network current and resilient over the 1-year period.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow does this service align with maintenance cycles?\u003c\/b\u003e \u003cp\u003eThe 1-year coverage is structured to align with standard maintenance cycles, software update cadence, and upgrade planning, delivering predictable cost and support timing that supports enterprise network goals.\u003c\/p\u003e \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Extreme Networks","offers":[{"title":"Default Title","offer_id":45909715321058,"sku":"7162308","price":2443.26,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175329156_214be331-6cd3-4d6d-b9f5-97ae7b58397b.jpg?v=1755153838","url":"https:\/\/pegasussonline.com\/products\/extreme-networks-extremeworks-onsite-extended-service-1-year","provider":"PEGASUSS ","version":"1.0","type":"link"}