{"product_id":"extreme-networks-extremeworks-onsite-service-1-year-ew-monitorpls-nbd-ahr-7520-48xt-6c-ac-f","title":"Extreme Networks Extremeworks Onsite Service 1 Year Ew Monitorpls Nbd Ahr 7520 48Xt 6C Ac F","description":"\u003cdiv\u003e\n\u003cp\u003eEnsure peak performance for mission-critical networks with Extreme Networks ExtremeWorks OnSite Service on a 1-year term. Designed to keep critical infrastructure online, this service blends on-site labor, replacement parts, proactive maintenance, and upgrade support with 24\/7 access to Extreme Networks Global Technical Assistance Center (GTAC). When a failure is diagnosed, the plan covers the replacement parts and dispatches an on-site field technician within the defined response time, delivering rapid remediation, predictable budgeting, and hands-on expertise from Extreme Networks professionals. Whether you’re guarding uptime in a large data center, campus network, or enterprise environment, ExtremeWorks OnSite Service minimizes downtime and maximizes network availability through reliable parts delivery, skilled on-site labor, and proactive maintenance. With Next Business Day parts and labor, you receive timely on-site remediation and a clear path to restoring full network functionality, all backed by around-the-clock support to keep you online.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eRapid on-site remediation with Next Business Day parts and labor.\u003c\/b\u003e When a fault is diagnosed, replacement parts are dispatched and a qualified on-site technician arrives promptly to restore operations, helping you meet uptime targets with confidence.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eComprehensive coverage for Covered Products.\u003c\/b\u003e The service bundles on-site labor and replacement parts for the devices defined by your service level, plus proactive maintenance and upgrade support to keep your stack current.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e24\/7 GTAC access for constant guidance.\u003c\/b\u003e Global Technical Assistance Center support by phone or web is available around the clock, delivering expert troubleshooting, remote assistance, and problem-solving when you need it most.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePredictable total cost of ownership.\u003c\/b\u003e A single, bundled offering includes parts, labor, service delivery, and upgrades, simplifying budgeting and reducing the risk of unexpected maintenance expenses over the term.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDesigned for mission-critical environments.\u003c\/b\u003e Fast dispatch, skilled on-site labor, and proactive management ensure rapid recovery, minimized downtime, and sustained network performance.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eTechnical Details of ExtremeWorks OnSite Service\u003c\/h3\u003e\n\u003cp\u003eExtremeWorks OnSite Service is a structured, end-to-end support offering that pairs on-site labor with replacement parts for Covered Products, enhanced by proactive maintenance and upgrade support. The service is delivered under the terms defined by the purchased level and includes 24x7 GTAC access for rapid problem reporting and assistance. With Next Business Day response for parts and labor, you receive timely on-site remediation and a clear path to restoring full network functionality. Service duration is 1 year from activation, providing a fixed term of comprehensive coverage and predictable renewal planning. Coverage includes on-site labor and replacement parts for Covered Products as defined by the service level, alongside ongoing maintenance and upgrade support to keep your network stack current, resilient, and aligned with evolving technology requirements. This offering is specifically designed to minimize downtime, simplify budgeting, and ensure that critical devices remain healthy and up-to-date.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eService duration:\u003c\/b\u003e 1 year from activation.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCoverage:\u003c\/b\u003e On-site labor and replacement parts for Covered Products as defined by the service level, with proactive maintenance and upgrade support.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eResponse time:\u003c\/b\u003e Next Business Day for both parts and labor, ensuring timely on-site remediation after diagnosis.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSupport access:\u003c\/b\u003e 24x7 GTAC accessibility by phone or web for remote assistance, troubleshooting, and expert guidance.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDelivery model:\u003c\/b\u003e On-site field technician dispatch following diagnosis, with parts coverage to restore operations quickly and reliably.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eScope:\u003c\/b\u003e Comprehensive coverage for Extreme Networks hardware and software components defined by the purchased level, tailored to enterprise-scale environments.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eHow to install ExtremeWorks OnSite Service\u003c\/h3\u003e\n\u003cp\u003eActivating ExtremeWorks OnSite Service is a straightforward process that unlocks rapid on-site support, parts replacement, and proactive maintenance for your Extreme Networks infrastructure. Follow these steps to ensure a smooth setup and fast path to coverage:\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eConfirm the correct service level.\u003c\/b\u003e Choose the ExtremeWorks OnSite level that matches your environment’s criticality, hardware portfolio, and upgrade requirements. The level determines coverage details, response times, and included components.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eProvide device and serial information.\u003c\/b\u003e Gather the affected devices’ serial numbers, SKU identifiers, and a high-level topology map to ensure precise coverage mapping and accurate parts allocation.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eActivate the service with Extreme Networks.\u003c\/b\u003e Work with your account representative or Extreme GTAC to activate the 1-year term, attach the service to your devices, and configure contact preferences for rapid escalation.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDefine on-site response expectations.\u003c\/b\u003e Establish preferred dispatch windows, contact routes, and escalation contacts so technicians can reach the right stakeholders quickly after a failure is diagnosed.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSchedule preventive maintenance windows.\u003c\/b\u003e Coordinate proactive maintenance tasks and upgrades offered by the service to keep devices healthy and up-to-date, reducing the likelihood of unplanned outages.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eMonitor and review.\u003c\/b\u003e Use GTAC portals and portal notifications to track the status of open incidents, parts shipments, and on-site visits, and plan renewals before the term ends for continuous coverage.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eFrequently asked questions\u003c\/h3\u003e \u003ch4\u003eWhat is ExtremeWorks OnSite Service?\u003c\/h4\u003e\n\u003cp\u003eExtremeWorks OnSite Service is a 1-year, enterprise-grade support offering that combines on-site labor with replacement parts, proactive maintenance, and upgrade support for Extreme Networks hardware and software. It includes 24\/7 access to GTAC and Next Business Day parts and labor to restore network functionality quickly after a failure is diagnosed.\u003c\/p\u003e \u003ch4\u003eWhat does the 1-year coverage include?\u003c\/h4\u003e\n\u003cp\u003eThe 1-year term provides on-site labor and replacement parts for the Covered Products as defined by the service level, ongoing proactive maintenance, and upgrade support to keep your stack current. It also includes 24\/7 GTAC access and Next Business Day response for parts and labor, with on-site technicians dispatched after diagnosis.\u003c\/p\u003e \u003ch4\u003eWhat happens after a failure is diagnosed?\u003c\/h4\u003e\n\u003cp\u003eAfter a failure is diagnosed, the service covers the replacement parts and dispatches an on-site field technician within the defined response time. The technician performs hands-on repair, verifies system functionality, and works with GTAC to resolve complex issues, minimizing downtime and restoring full network performance.\u003c\/p\u003e \u003ch4\u003eHow quickly can I expect parts and labor on-site?\u003c\/h4\u003e\n\u003cp\u003eParts and labor are delivered on a Next Business Day basis, ensuring rapid remediation and a clear path to service restoration in the shortest feasible time for enterprise environments.\u003c\/p\u003e \u003ch4\u003eHow do I renew or extend coverage after the term ends?\u003c\/h4\u003e\n\u003cp\u003eRenewal is typically handled through your Extreme Networks account team. Proactive renewal planning helps maintain continuous coverage and enables you to align the next term with planned network upgrades and changes in your environment.\u003c\/p\u003e \u003ch4\u003eIs this service suitable for global deployments?\u003c\/h4\u003e\n\u003cp\u003eYes. The ExtremeWorks OnSite Service is designed to support enterprise-scale deployments, including international locations, with 24\/7 GTAC availability to assist customers across time zones and regions.\u003c\/p\u003e \u003ch4\u003eWhat devices are considered under “Covered Products”?\u003c\/h4\u003e\n\u003cp\u003eCovered Products are defined by the specific service level purchased. This typically includes Extreme Networks hardware and software components covered under the OnSite service, and it is configured during activation to align with your device inventory and support requirements.\u003c\/p\u003e \u003ch4\u003eCan this service support upgrades or software updates?\u003c\/h4\u003e\n\u003cp\u003eYes. The service includes upgrade support to help keep your network stack current, improve performance, and address security and feature enhancements as available from Extreme Networks.\u003c\/p\u003e \u003cp\u003eExtreme Networks ExtremeWorks OnSite Service offers a dependable, end-to-end solution for organizations that demand high availability, predictable budgeting, and expert hands-on support. With a 1-year term, rapid Next Business Day parts and labor, and 24\/7 GTAC access, this service is tailored to reduce downtime, simplify maintenance planning, and ensure critical networks stay online and performing at peak efficiency. The combination of on-site expertise, timely parts replacement, proactive maintenance, and upgrade support makes it a strong choice for enterprises relying on Extreme Networks hardware and software for essential operations.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Extreme Networks","offers":[{"title":"Default Title","offer_id":45975890690274,"sku":"7165598","price":2577.86,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175335901_404a22ae-b959-4800-8f8a-aee4acb3b637.jpg?v=1755156120","url":"https:\/\/pegasussonline.com\/products\/extreme-networks-extremeworks-onsite-service-1-year-ew-monitorpls-nbd-ahr-7520-48xt-6c-ac-f","provider":"PEGASUSS ","version":"1.0","type":"link"}