{"product_id":"extreme-networks-extremeworks-onsite-service-1-year-ew-monitorpls-nbd-ahr-7520-48xt-6c-ac-r","title":"Extreme Networks Extremeworks Onsite Service 1 Year Ew Monitorpls Nbd Ahr 7520 48Xt 6C Ac R","description":"\u003cdiv\u003e\n\u003cp\u003eExtreme Networks ExtremeWorks OnSite Service - 1 Year is a premier support solution designed to keep your critical network infrastructure performing at peak levels without the unpredictability of traditional break-fix models. This comprehensive on-site service delivers rapid, guaranteed response directly to your location, combining on-site labor with advanced parts replacement and expert diagnostics. With 24x7 access to the Global Technical Assistance Center (GTAC), you gain round-the-clock guidance for hardware and Operational Software, ensuring minimal downtime, streamlined maintenance, and a clear, predictable maintenance budget. Ideal for enterprises that depend on network uptime, this 1-year service turns complex network management into a simple, reliable process you can plan around.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eOn-site labor and advanced parts replacement\u003c\/b\u003e included: When a failure is diagnosed, a replacement part is provided and a qualified on-site field technician is dispatched within the service level’s defined response time, accelerating restoration of service and reducing downtime.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eAround-the-clock GTAC access\u003c\/b\u003e: 24\/7 telephone and web support give you direct access to Extreme Networks’ Global Technical Assistance Center for problem reporting, product questions, and expert guidance on both hardware and software.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eNext Business Day (NBD) response\u003c\/b\u003e for parts and labor: The service is designed to minimize disruption with fast, reliable repair timelines, ensuring you can anticipate when service will resume and plan accordingly.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eFlexible, upgradeable coverage for Covered Products\u003c\/b\u003e: Coverage is tailored to the products defined as Covered in your service terms, with upgrade and update support included where applicable to keep your hardware and software current.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePredictable total cost of ownership\u003c\/b\u003e: By bundling parts, labor, and on-site support under a single contract, you eliminate surprise expenses and simplify budgeting for maintenance across the lifetime of your devices.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of Extreme Networks ExtremeWorks OnSite Service - 1 Year\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003eService duration: 1 year\u003c\/li\u003e \u003cli\u003eOn-site parts replacement with on-site labor included\u003c\/li\u003e \u003cli\u003eAdvanced parts replacement provided after diagnostic confirmation\u003c\/li\u003e \u003cli\u003eOn-site field technician arrival within the response time specified for the service level purchased\u003c\/li\u003e \u003cli\u003eNext Business Day (NBD) - Parts \u0026amp; Labor service response time\u003c\/li\u003e \u003cli\u003e24x7 access to Extreme Networks Global Technical Assistance Center (GTAC)\u003c\/li\u003e \u003cli\u003eCoverage applies to Covered Products as defined in the service terms\u003c\/li\u003e \u003cli\u003eDiagnostics, problem reporting, and technical guidance available through GTAC\u003c\/li\u003e \u003cli\u003eMaintenance updates and upgrade support where applicable as part of the service\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eHow to Install ExtremeWorks OnSite Service\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003ePurchase the ExtremeWorks OnSite Service for the eligible products you want covered.\u003c\/li\u003e \u003cli\u003eConfirm the contract terms, including the service level and duration (1 year).\u003c\/li\u003e \u003cli\u003eProvide essential device information to your Extreme Networks account manager or through the GTAC to activate coverage.\u003c\/li\u003e \u003cli\u003eAwait activation confirmation and designate your preferred on-site contact and site locations for rapid technician dispatch.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eWhat does the ExtremeWorks OnSite Service include?\u003c\/b\u003e It includes on-site labor, advanced parts replacement after diagnostic confirmation, and Next Business Day parts and labor response, plus 24x7 GTAC access for problem reporting and guidance on hardware and software. Coverage is limited to the Covered Products defined in your service terms.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow fast is the on-site response?\u003c\/b\u003e The service specifies arrival of an on-site field technician within the response time defined by the purchased service level, with Next Business Day (NBD) parts and labor service response times to help minimize downtime.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDoes this service cover software updates or upgrades?\u003c\/b\u003e Yes, where applicable, maintenance updates and upgrade support are included as part of the service, ensuring your devices stay current with supported software and hardware refreshes.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow do I access GTAC?\u003c\/b\u003e You have 24x7 access to the Global Technical Assistance Center (GTAC) by phone or web for problem reporting, product questions, and expert guidance on both hardware and Operational Software.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow do I get started?\u003c\/b\u003e Work with your Extreme Networks account manager or GTAC to purchase the service, confirm the contract terms (including service level and 1-year duration), and provide essential device information to activate coverage.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Extreme Networks","offers":[{"title":"Default Title","offer_id":45909896069346,"sku":"7165600","price":2343.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175344451_0a3d784c-8e5f-4c9c-95ac-d2a68589fabd.jpg?v=1755163524","url":"https:\/\/pegasussonline.com\/products\/extreme-networks-extremeworks-onsite-service-1-year-ew-monitorpls-nbd-ahr-7520-48xt-6c-ac-r","provider":"PEGASUSS ","version":"1.0","type":"link"}