{"product_id":"extreme-networks-extremeworks-onsite-service-1-year-ew-nbd-7520-48y-8c","title":"Extreme Networks Extremeworks Onsite Service 1 Year Ew Nbd 7520 48Y 8C","description":"\u003cdiv\u003e\n\u003cp\u003eExtreme Networks ExtremeWorks OnSite Service – 1 Year provides dependable on-site technical support to keep your critical network infrastructure operational. This one-year program delivers on-site labor, timely parts replacement, and direct access to the Extreme Networks Global Technical Assistance Center (GTAC) 24\/7, ensuring rapid problem diagnosis and resolution in even the most demanding environments. With a clear next-business-day response framework and a proactive maintenance mindset, you gain predictable budgeting, reduced downtime, and accelerated restoration of services across Covered Products. Whether you’re maintaining a large campus, data center, or distributed enterprise, this service keeps your network performing at peak efficiency while you focus on other business priorities.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eComprehensive on-site coverage:\u003c\/b\u003e On-site diagnostic assessments, replacement part provisioning, and on-site labor for Covered Products, aligned with the service level you purchased to ensure rapid problem identification and efficient restoration of services.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e24x7 GTAC access:\u003c\/b\u003e Round-the-clock access to the Global Technical Assistance Center for remote guidance, product-related questions, and coordination of on-site actions as needed, extending support beyond normal business hours.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eNext Business Day response:\u003c\/b\u003e A defined arrival window and a parts delivery plan designed to minimize operational disruption, so your field technician arrives promptly and critical components are provided quickly when failures are diagnosed.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e1-year dependable coverage:\u003c\/b\u003e A full year of service offers predictable budgeting, ongoing maintenance, and reliable escalation paths to support continuous network reliability and performance improvements.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eProactive maintenance and usability:\u003c\/b\u003e Beyond reactive fixes, the program emphasizes diagnostic checks, routine updates, and best-practice configurations to prevent recurrent issues, extend hardware life, and enhance overall usability of your network environment.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of Extreme Networks ExtremeWorks OnSite Service - 1 Year\u003c\/h2\u003e \u003cp\u003e\u003cb\u003eService scope:\u003c\/b\u003e On-site support for Covered Products, including diagnostic assessment, replacement part provisioning, and on-site labor in accordance with the purchased service level. The service is designed to coordinate with your asset inventory and maintenance schedules to minimize disruption during critical operations.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eResponse time:\u003c\/b\u003e Next Business Day\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCoverage characteristics:\u003c\/b\u003e Dedicated field technicians are prepared to respond promptly within the terms of the selected service level. The GTAC team provides remote assistance and coordinates on-site actions when required to ensure continuous support beyond standard business hours.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDuration:\u003c\/b\u003e 1-year term from activation, offering predictable budgeting and sustained maintenance coverage to support ongoing operational integrity and timely escalations as issues evolve.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDelivery framework:\u003c\/b\u003e Next Business Day – Parts \u0026amp; Labor is the core framework, aligning diagnosis with a scheduled technician arrival window and an accompanying parts delivery plan to minimize operational impact.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eProactive care:\u003c\/b\u003e The service includes proactive diagnostic checks, routine software\/firmware updates where applicable, and best-practice configurations to help reduce downtime and optimize performance over the life of your hardware.\u003c\/p\u003e \u003ch3\u003eHow to install Extreme Networks ExtremeWorks OnSite Service - 1 Year\u003c\/h3\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eConfirm eligibility and service level:\u003c\/b\u003e Work with your account team to select the appropriate Covered Products and service level that matches your environment and uptime requirements.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePrepare asset inventory and maintenance plans:\u003c\/b\u003e Ensure your asset inventory is up to date and aligned with your maintenance calendars so on-site technicians can coordinate smoothly with your operations.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eInitiate activation with GTAC or your account manager:\u003c\/b\u003e Open a service request to activate the OnSite offering for your devices and establish the initial on-site visit schedule according to the Next Business Day framework.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCoordinate site access and readiness:\u003c\/b\u003e Provide essential site information, access credentials, safety requirements, power and space availability, and any network diagrams that will help technicians diagnose issues quickly.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOn-site arrival and issue resolution:\u003c\/b\u003e When a failure is diagnosed, a field technician arrives within the defined window with replacement parts as needed to restore services and minimize downtime.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eFrequently asked questions\u003c\/h3\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eQ: What is included in ExtremeWorks OnSite Service – 1 Year?\u003c\/b\u003e A: It includes on-site labor, replacement parts provisioning, in-scope diagnostic assessments, and 24\/7 GTAC access, with a Next Business Day response framework for timely resolution and ongoing proactive maintenance to extend hardware life.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How does the 24\/7 GTAC support work?\u003c\/b\u003e A: GTAC provides round-the-clock remote assistance, guidance on hardware and Operational Software, and coordination of on-site actions as needed to address issues outside regular business hours.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: What is the response time and what happens during Next Business Day?\u003c\/b\u003e A: The Next Business Day response guarantees a scheduled arrival window for a field technician and a parts delivery plan to minimize operational disruption after a diagnosis is made.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How long does the coverage last?\u003c\/b\u003e A: The coverage lasts for 1 year from activation, giving you a predictable support window to plan budgets and maintenance activities.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How do I start or activate the service?\u003c\/b\u003e A: Contact your Extreme Networks account manager or GTAC to activate the OnSite service for your devices and to coordinate the initial on-site visit and maintenance plan.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Extreme Networks","offers":[{"title":"Default Title","offer_id":45918387077346,"sku":"7160662","price":2328.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175329922.jpg?v=1755154168","url":"https:\/\/pegasussonline.com\/products\/extreme-networks-extremeworks-onsite-service-1-year-ew-nbd-7520-48y-8c","provider":"PEGASUSS ","version":"1.0","type":"link"}