{"product_id":"extreme-networks-extremeworks-premier-plus-extended-service-1-year-4-incident-1","title":"Extreme Networks Extremeworks Premier Plus Extended Service 1 Year 4 Incident","description":"\u003cdiv\u003e\n\u003cp\u003eExtremeWorks PremierPLUS Extended Service — 1 Year \/ 4 Incident Onsite Support is designed to protect your Extreme Networks investment with proactive, high-touch post-sale support. This comprehensive service delivers round-the-clock monitoring, rapid incident response, and ongoing optimization to keep your network performing at peak efficiency. With PremierPLUS Onsite, you gain access to expert guidance, proactive maintenance, and a structured service workflow that minimizes disruption to your business and maximizes uptime across your Extreme Networks devices.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003e24\/7 remote monitoring and proactive health checks:\u003c\/b\u003e A continuous, real-time view of network health via the Extreme Networks Managed Services Gateway ensures issues are detected early and resolved before they impact operations, helping you avoid costly downtime.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIncident and problem management with rapid escalation:\u003c\/b\u003e Dedicated NOC engineers evaluate events, correlate data, and take corrective actions to restore normal service operations quickly, including on-site fixes when needed.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eProactive change and configuration management:\u003c\/b\u003e Preventive optimization and carefully planned configuration updates keep devices aligned with best practices, security updates, and evolving business requirements.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOperational software updates and upgrades:\u003c\/b\u003e Timely access to the latest software versions and feature enhancements to improve performance, security, and reliability across your portfolio of Extreme Networks devices.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eAdvanced parts replacement with onsite labor:\u003c\/b\u003e When a component needs replacement, on-site labor and parts are provided to minimize downtime and maximize uptime for critical systems.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eTechnical Details of ExtremeWorks Premier Plus - Extended Service\u003c\/h3\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eService duration:\u003c\/b\u003e 1 year from purchase date, providing long-term protection and consistency in support coverage.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIncidents included:\u003c\/b\u003e 4 incidents per service period to address critical events with a defined scope and expected resolution timeframe.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOn-site coverage:\u003c\/b\u003e On-site labor and parts replacement are included for covered products to reduce downtime and accelerate repairs.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRemote monitoring:\u003c\/b\u003e Continuous proactive monitoring detects anomalies, performance degradation, and potential failures across network devices.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIncident and problem management:\u003c\/b\u003e A structured support workflow from detection to resolution, with dedicated escalation paths and expert analysis by NOC engineers.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eConfiguration management:\u003c\/b\u003e Proactive changes are planned and implemented to preserve stability while enabling improvements and security hardening.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSoftware updates and upgrades:\u003c\/b\u003e Timely access to operational software updates to maintain compatibility and performance.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eParts replacement with onsite labor:\u003c\/b\u003e On-site part replacement reduces downtime and keeps your network operating with minimal interruption.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eManaged Services Gateway access:\u003c\/b\u003e Real-time visibility into network health, performance, saved configurations, inventory data, and standardized reports.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDedicated account management:\u003c\/b\u003e A dedicated point of contact to coordinate service delivery, escalation management, and proactive notifications.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eHow to install ExtremeWorks Premier Plus - Extended Service\u003c\/h3\u003e\n\u003cp\u003eActivating and getting the most value from ExtremeWorks PremierPLUS Extended Service is a straightforward process designed to integrate seamlessly with your existing Extreme Networks environment.\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eVerify eligibility and activate coverage:\u003c\/b\u003e Confirm that your Extreme Networks devices are eligible for PremierPLUS and activate the 1-year service through your account representative or the Extreme Networks portal. Ensure purchase date is documented to start the service clock accurately.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eRegister devices and assets:\u003c\/b\u003e Add all eligible switches, routers, access points, and fabric components to the service profile. Accurate asset records enable precise incident tagging and faster response.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eConfigure monitoring and notification preferences:\u003c\/b\u003e Set up the Managed Services Gateway (MSG) access, define alert thresholds, escalation contacts, and preferred communication channels to ensure rapid notification of issues.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eConfirm on-site contact and scheduling procedures:\u003c\/b\u003e Provide on-site personnel, preferred visit windows, and escalation contacts so NOC engineers can coordinate any required on-site visits without delay.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eOnboarding and knowledge transfer:\u003c\/b\u003e Participate in the onboarding session with NOC engineers to review service scope, incident handling, change management guidelines, and available reports.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eAccess and security alignment:\u003c\/b\u003e Ensure appropriate access permissions are in place for remote monitoring tools and that security policies are aligned with your organization’s requirements.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eFrequently asked questions\u003c\/h3\u003e\n\u003cp\u003e\u003cb\u003eWhat is ExtremeWorks PremierPLUS Extended Service?\u003c\/b\u003e It is an extended post-sale service offering 1 year of coverage that includes 4 on-site incidents, 24\/7 remote monitoring, proactive health checks, and structured incident and configuration management to maximize uptime and performance of Extreme Networks devices.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eHow does the on-site component work?\u003c\/b\u003e When a hardware or component issue requires physical replacement, on-site labor and parts are provided under the service terms to minimize downtime and accelerate repairs, ensuring business operations recover quickly.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eWhat kind of support can I expect from the NOC?\u003c\/b\u003e Dedicated Network Operations Center (NOC) engineers monitor, correlate, and analyze events, escalate when needed, and coordinate on-site actions. They follow a defined incident and problem management workflow to restore normal operations promptly.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eWill I receive software updates?\u003c\/b\u003e Yes. PremierPLUS includes access to the latest operational software updates and feature enhancements to improve performance, security, and reliability across your Extreme Networks devices.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eHow is configuration management handled?\u003c\/b\u003e Proactive changes are planned and implemented to preserve stability, enable improvements, and strengthen security posture without disrupting ongoing operations.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eWhat kind of visibility do I get?\u003c\/b\u003e The Managed Services Gateway provides real-time visibility into network health, performance, saved configurations, inventory data, and standardized reports to support informed decision-making.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIs there a dedicated account manager?\u003c\/b\u003e Yes. A dedicated account management team is available to coordinate service delivery, provide guidance, and ensure a smooth experience across all covered devices and incidents.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCan this service cover multiple sites?\u003c\/b\u003e Yes. PremierPLUS is designed to support a portfolio of Extreme Networks devices across multiple sites, with centralized coordination and consistent service levels.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eHow do I get started?\u003c\/b\u003e Reach out to your Extreme Networks representative or partner to enroll in PremierPLUS Extended Service, then follow the onboarding steps to activate monitoring, configure alerts, and schedule any required on-site support.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Extreme Networks","offers":[{"title":"Default Title","offer_id":45976110563554,"sku":"7144586","price":1833.3,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175342345_4285d9ad-987d-4219-a2ec-15edc8a8bf43.jpg?v=1755161867","url":"https:\/\/pegasussonline.com\/products\/extreme-networks-extremeworks-premier-plus-extended-service-1-year-4-incident-1","provider":"PEGASUSS ","version":"1.0","type":"link"}