{"product_id":"hewlett-packard-enterprise-hpe-1y-pw-tc-ess-wdmr-dl560-gen8-svc","title":"Hewlett Packard Enterprise Hpe 1y Pw Tc Ess Wdmr Dl560 Gen8 Svc","description":"\u003cdiv\u003e\n \u003cp\u003eA robust protection plan for your Hewlett Packard Enterprise DL560 Gen8 server, the HPE Pointnext Tech Care Essential with Defective Media Retention (DMR) offers a valuable combination of on-site expertise, rapid response, and comprehensive coverage. This 1-year, post-warranty service is designed to maximize uptime for critical workloads by delivering 24\/7 support, fast 4-hour on-site response, and inclusive parts and labor. With Defective Media Retention included, you can confidently manage failed drives without losing track of your media, streamlining replacement, audit, and compliance processes while maintaining service continuity.\u003c\/p\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003e1-year on-site coverage\u003c\/b\u003e with 24x7 support and a guaranteed 4-hour on-site response to keep your DL560 Gen8 workloads online.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDefective Media Retention (DMR)\u003c\/b\u003e included, enabling secure retention of failed drives for verification, remediation planning, or compliance auditing.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eParts and labor included\u003c\/b\u003e—no hidden costs for replacement parts or technician time, ensuring predictable maintenance spend.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePost-warranty extension\u003c\/b\u003e that sustains protection beyond the original warranty window, preserving hardware value and uptime.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHPE Pointnext Tech Care Essential\u003c\/b\u003e service specifically engineered to minimize downtime through proactive guidance, rapid escalation, and expert on-site support for DL560 Gen8 systems.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of Hewlett Packard Enterprise HPE 1-Year Tech Care Essential with Defective Media Retention for DL560 Gen8 Svc\u003c\/h2\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eService type:\u003c\/b\u003e HPE Pointnext Tech Care Essential with Defective Media Retention (DMR).\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCoverage:\u003c\/b\u003e 1 year, post-warranty support for Hewlett Packard Enterprise DL560 Gen8 servers.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eResponse time:\u003c\/b\u003e 24x7 coverage with 4-hour on-site response to expedite problem resolution.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSupport model:\u003c\/b\u003e On-site maintenance and service delivery at the customer location where available.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eInclusions:\u003c\/b\u003e Parts and labor, Defective Media Retention, and access to HP\/HP Pointnext technical resources for rapid assistance.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003ePurpose:\u003c\/b\u003e Maximize server uptime, protect critical workloads, and extend the useful life of your DL560 Gen8 hardware.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eHow to install Hewlett Packard Enterprise HPE 1-Year Tech Care Essential with Defective Media Retention for DL560 Gen8 Svc\u003c\/h3\u003e \u003cp\u003eThere is no software installation required for activating this service. To begin, purchase the HPE Tech Care Essential plan and register your DL560 Gen8 with HPE Pointnext. Schedule an on-site visit with an authorized technician, providing your server location, access details, and any known issues to expedite the initial assessment. Once activated, you’ll receive service documentation and a dedicated account manager to coordinate future support. If a hard drive or media needs replacement, the technician can perform the drive swap on-site, while the defective media is retained per the Defective Media Retention policy. For ongoing monitoring and remote support, ensure your DL560 Gen8 remains connected to your network and that secure management pathways are available for diagnostics and escalation as needed.\u003c\/p\u003e \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e \u003cul\u003e \u003cli\u003e\n\u003cb\u003eQ: What does Defective Media Retention mean?\u003c\/b\u003e\u003cbr\u003eA: Defective Media Retention means that failed drives or media are retained for inspection, verification, or disposal according to your organization’s policy, while remediation proceeds under the service agreement.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: What does the 1-year coverage include?\u003c\/b\u003e\u003cbr\u003eA: The 1-year coverage includes on-site maintenance, parts and labor, 24x7 support, and a 4-hour on-site response, specifically for DL560 Gen8 servers, with post-warranty alignment.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Is this service suitable for critical workloads?\u003c\/b\u003e\u003cbr\u003eA: Yes. Designed to minimize downtime for mission-critical DL560 Gen8 deployments by providing rapid on-site responses and expert engineering support.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: How is activation handled?\u003c\/b\u003e\u003cbr\u003eA: After purchasing the plan, register the service with HPE Pointnext and coordinate an on-site activation visit, followed by ongoing support from your account manager.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Does this plan cover software issues?\u003c\/b\u003e\u003cbr\u003eA: This service primarily targets hardware maintenance and on-site support. Software issues may be addressed under separate entitlements or complementary support options.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45975941218530,"sku":"6330992","price":3198.93,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175335608_eb40fe0e-74c4-4f5e-a20d-cd2547eff43c.jpg?v=1755157732","url":"https:\/\/pegasussonline.com\/products\/hewlett-packard-enterprise-hpe-1y-pw-tc-ess-wdmr-dl560-gen8-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}