{"product_id":"hewlett-packard-enterprise-hpe-1y-pw-tc-ess-wdmr-ml350-pw-svc","title":"Hewlett Packard Enterprise Hpe 1y Pw Tc Ess Wdmr Ml350 Pw Svc","description":"\u003cdiv\u003e\n\n\u003cp\u003ePremium coverage for your HPE ML350 servers, delivering reliable on-site support, proactive maintenance, and data-retention options to keep your business running smoothly. HPE Pointnext Tech Care Essential with Defective Media Retention is designed to extend the life of your equipment beyond the original warranty, providing predictable costs, rapid response times, and access to expert engineers who understand your infrastructure.\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003e24x7 on-site support with a guaranteed 4-hour response for critical incidents, ensuring rapid restoration of essential workloads and minimizing downtime. This service combines proactive monitoring, remote triage, and hands-on hardware repair or replacement by certified HPE technicians, so your ML350 servers stay available when you need them most. You’ll benefit from coordinated escalation paths, fast diagnosis, and clear communication throughout the service window, reducing mean time to repair and supporting business continuity across high-demand applications.\u003c\/li\u003e \u003cli\u003eDefective Media Retention (DMR) included as part of the coverage, enabling secure handling of failed drives. When a storage device fails, you receive a replacement drive while you retain access to your data through established data-retention processes or timely data transfer options. This feature helps minimize data downtime, supports regulatory or compliance requirements, and reduces the risk of data loss during maintenance windows or hardware replacement.\u003c\/li\u003e \u003cli\u003ePost-warranty protection that extends your investment beyond the original manufacturer warranty. By continuing coverage for mission-critical ML350 servers, you can budget more effectively while maintaining access to expert support, firmware and software guidance, and planned maintenance that helps prevent issues before they impact operations.\u003c\/li\u003e \u003cli\u003eMaintenance, parts, and labor are included, removing the burden of unexpected repair costs. The plan covers genuine replacement components, technician labor, and travel where applicable, so you can keep hardware up-to-date with the latest part replacements and firmware-compatible updates without surprise invoices or service gaps.\u003c\/li\u003e \u003cli\u003eSeamless integration with the broader HPE Pointnext ecosystem, including proactive care, remote monitoring, and strategic IT guidance. Through this service, you gain access to a vast pool of resources, knowledge bases, and expert advice designed to optimize your server lifecycle—from deployment and expansion to end-of-life planning—helping you maximize return on your ML350 investments.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of Hewlett Packard Enterprise Hpe 1y Pw Tc Ess Wdmr Ml350 Pw Svc\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003eWarranty: 1 Year\u003c\/li\u003e \u003cli\u003eCoverage: 24x7 on-site support with 4-hour response\u003c\/li\u003e \u003cli\u003eService Type: HPE Pointnext Tech Care Essential with Defective Media Retention\u003c\/li\u003e \u003cli\u003eOn-site Support: Included\u003c\/li\u003e \u003cli\u003eMaintenance: Included\u003c\/li\u003e \u003cli\u003eParts \u0026amp; Labor: Included\u003c\/li\u003e \u003cli\u003eEligible Equipment: HPE ProLiant ML350 servers\u003c\/li\u003e \u003cli\u003eDefective Media Retention: Included as part of the service (subject to policy and conditions)\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eHow to Install Hewlett Packard Enterprise Hpe 1y Pw Tc Ess Wdmr Ml350 Pw Svc\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003eVerify eligibility and purchase: Confirm your ML350 server model and serial number with your HPE account representative or authorized reseller to ensure correct coverage alignment.\u003c\/li\u003e \u003cli\u003eActivate the service: Register the Tech Care Essential plan in the HPE support portal or via your reseller, linking the ML350 hardware to the service contract.\u003c\/li\u003e \u003cli\u003eConfigure service preferences: Set on-site visit windows, escalation contacts, and notification preferences so your team receives timely updates on upcoming visits or incidents.\u003c\/li\u003e \u003cli\u003ePrepare the site for on-site visits: Ensure technician access to the server room, provide safe power and network access, and have any required credentials or facility clearances ready to minimize on-site time.\u003c\/li\u003e \u003cli\u003eMaintain documentation: Keep your ML350 service tag, warranty paperwork, and any relevant maintenance records organized for quick reference during calls or scheduling.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eWhat does HPE 1-year Tech Care Essential with Defective Media Retention cover?\u003c\/b\u003e It provides on-site 24x7 support with a guaranteed 4-hour response for critical issues, maintenance and parts\/labor, and Defective Media Retention as part of the post-warranty coverage, specifically designed for HPE ML350 servers.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eIs on-site support available 24\/7?\u003c\/b\u003e Yes. The plan includes round-the-clock access to support with rapid on-site response (typically within 4 hours) to minimize downtime for critical workloads.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDoes this service extend beyond the original warranty?\u003c\/b\u003e Yes. It is a post-warranty extension intended to maintain uptime, performance, and value of your ML350 hardware with ongoing expert support.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eHow do I activate or schedule service?\u003c\/b\u003e You should contact your authorized HPE reseller or your HPE account representative to activate the contract, register your ML350 server, and set preferred response and visit windows. Scheduling and escalation procedures are managed through the HPE support portal.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45918953570530,"sku":"6330427","price":1831.37,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175345601.jpg?v=1755164048","url":"https:\/\/pegasussonline.com\/products\/hewlett-packard-enterprise-hpe-1y-pw-tc-ess-wdmr-ml350-pw-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}