{"product_id":"hewlett-packard-enterprise-hpe-2y-pw-tc-ess-wdmr-dl325-gen10-svc","title":"Hewlett Packard Enterprise Hpe 2y Pw Tc Ess Wdmr Dl325 Gen10 Svc","description":"\u003cdiv\u003e\n\n\u003cp\u003eThis 2-year on-site service plan from Hewlett Packard Enterprise delivers essential maintenance for HPE DL325 Gen10 servers, combining Defective Media Retention (DMR) with fast, reliable on-site support. HPE Pointnext Tech Care Essential is designed to minimize disruption, protect critical data, and provide predictable budgeting through a comprehensive coverage package. With 24\/7 access to expert technicians and a dedicated 4-hour response window, this service helps you safeguard your infrastructure while maximizing uptime and performance across your data center.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eMaximize uptime with on-site support available 24x7 and a \u003cb\u003e4-hour response time\u003c\/b\u003e, ensuring rapid repairs and minimal downtime for your DL325 Gen10 environment (within 100 miles of the customer site).\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDefective Media Retention (DMR)\u003c\/b\u003e keeps failed drives securely retained for data handling, forensic review, or compliance checks, giving you peace of mind during maintenance and replacements.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eParts and Labor coverage\u003c\/b\u003e ensures replacement components and skilled technician labor are included, reducing downtime and keeping your operations productive during maintenance windows.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003e2-year service duration\u003c\/b\u003e provides long-term reliability and budget predictability, helping you plan upgrades and ongoing support with confidence.\u003c\/li\u003e \u003cli\u003eSpecifically tailored for \u003cb\u003eHPE DL325 Gen10\u003c\/b\u003e servers, this essential service integrates seamlessly with existing HPE infrastructure to deliver dependable, post-warranty support that aligns with enterprise IT goals.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of Hewlett Packard Enterprise HPE 2y Pw Tc Ess Wdmr Dl325 Gen10 Svc\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eService Type:\u003c\/b\u003e HPE Pointnext Tech Care Essential with Defective Media Retention (DMR)\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eCoverage:\u003c\/b\u003e 2 Years\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eSupport Window:\u003c\/b\u003e 24x7 on-site with a \u003cb\u003e4-hour response\u003c\/b\u003e\n\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eDistance Constraint:\u003c\/b\u003e Service response within 100 miles of the customer site\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eInclusions:\u003c\/b\u003e Parts \u0026amp; Labor\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eApplicability:\u003c\/b\u003e Post-warranty maintenance for HPE DL325 Gen10 systems\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eMedia Retention:\u003c\/b\u003e Defective Media Retention (DMR)\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003ehow to install Hewlett Packard Enterprise HPE 2y Pw Tc Ess Wdmr Dl325 Gen10 Svc\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003eConfirm eligibility and that your DL325 Gen10 hardware falls within the service scope of HPE Pointnext Tech Care Essential with DMR.\u003c\/li\u003e \u003cli\u003eContact HPE Pointnext Tech Care Essential support to initiate enrollment or to schedule on-site service.\u003c\/li\u003e \u003cli\u003eProvide required information such as site address, access instructions, and any site-specific safety procedures.\u003c\/li\u003e \u003cli\u003ePrepare the server environment for service: ensure power stability, accessible equipment, and clear paths for the on-site technician.\u003c\/li\u003e \u003cli\u003eOn-site technician arrives within four hours, performs the maintenance or replacement as needed, and verifies that the system is operating normally after service completion.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\u003cul\u003e \u003cli\u003e\n\u003cb\u003eQ: What does the 2y Pw Tc Ess Wdmr Dl325 Gen10 Svc cover?\u003c\/b\u003e\u003cbr\u003eA: It covers a 2-year on-site Tech Care Essential plan with Defective Media Retention for HPE DL325 Gen10 servers, including 24\/7 access, a 4-hour response window, and parts \u0026amp; labor for on-site maintenance.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: What is Defective Media Retention (DMR)?\u003c\/b\u003e\u003cbr\u003eA: DMR is a policy that allows you to retain failed drives for data handling, verification, or forensic review during service, in line with vendor terms and data protection requirements.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: What does a 4-hour response time mean?\u003c\/b\u003e\u003cbr\u003eA: When a service request is placed, a technician is dispatched with the goal of arriving at your site within four hours, for eligible locations within 100 miles.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Is this plan available after the standard HPE warranty expires?\u003c\/b\u003e\u003cbr\u003eA: Yes. This post-warranty maintenance plan provides ongoing on-site coverage for DL325 Gen10 hardware beyond the initial warranty period.\u003c\/li\u003e \u003cli\u003e\n\u003cb\u003eQ: Does the plan include parts and labor?\u003c\/b\u003e\u003cbr\u003eA: Yes. The plan covers both replacement parts and technician labor to complete maintenance tasks efficiently, reducing downtime.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45918418665698,"sku":"6487976","price":3322.01,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175333704.jpg?v=1755155544","url":"https:\/\/pegasussonline.com\/products\/hewlett-packard-enterprise-hpe-2y-pw-tc-ess-wdmr-dl325-gen10-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}