{"product_id":"hewlett-packard-enterprise-hpe-2y-pw-tc-ess-wdmr-ml110-gen11-hw-svc","title":"Hewlett Packard Enterprise Hpe 2y Pw Tc Ess Wdmr Ml110 Gen11 Hw Svc","description":"\u003cdiv\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eHPE Pointnext Tech Care Essential with Defective Media Retention - Post Warranty - 2 Year - Warranty\u003c\/strong\u003e is designed to provide comprehensive operational support for HPE hardware and software products. This service is your solution for maintaining productivity and efficiency, allowing IT teams to focus on advancing business objectives rather than merely managing reactive issues. By choosing this service, you gain access to a wide array of support features designed to enhance your operational capabilities.\u003c\/p\u003e\n\n\u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eProactive Operational Support:\u003c\/strong\u003e HPE Tech Care Service emphasizes a proactive approach, allowing your IT team to explore innovative solutions that drive business growth, rather than merely reacting to issues as they arise.\u003c\/li\u003e\n    \n    \u003cli\u003e\n\u003cstrong\u003eDirect Access to Specialists:\u003c\/strong\u003e Customers enjoy direct access to product-specific specialists who offer technical guidance tailored to your operational needs, ensuring a seamless integration of HPE products into your organizational framework.\u003c\/li\u003e\n    \n    \u003cli\u003e\n\u003cstrong\u003eMulti-channel Support Access:\u003c\/strong\u003e The service offers various access points, including telephone support, a real-time chat facility, automated incident logging, and moderated forums. This diverse array of communication channels ensures you can get help when you need it most.\u003c\/li\u003e\n    \n    \u003cli\u003e\n\u003cstrong\u003eGeneral Technical Guidance:\u003c\/strong\u003e Beyond traditional support, the HPE Tech Care Service provides ongoing technical guidance focused on the operation, management, and security of your supported products, ensuring your systems run smoothly and securely.\u003c\/li\u003e\n    \n    \u003cli\u003e\n\u003cstrong\u003eDefective Media Retention:\u003c\/strong\u003e With the Defective Media Retention service included, you're assured that in the case of hardware failures, you can retain defective parts, simplifying the process of troubleshooting and replacement.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eTechnical Details of the Product\u003c\/h2\u003e\n\u003cul\u003e\n    \u003cli\u003eService Type: HPE Pointnext Tech Care Essential\u003c\/li\u003e\n    \u003cli\u003eDuration: 2 Years\u003c\/li\u003e\n    \u003cli\u003ePost Warranty Support\u003c\/li\u003e\n    \u003cli\u003eIncludes Defective Media Retention service\u003c\/li\u003e\n    \u003cli\u003eService Response Time: 4 Hour - Parts and Labor\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eHow to Install\u003c\/h2\u003e\n\u003cp\u003eTo activate your HPE Pointnext Tech Care Service, follow these steps:\u003c\/p\u003e\n\u003col\u003e\n    \u003cli\u003ePurchase the HPE Pointnext Tech Care Essential service and ensure you have your service agreement number.\u003c\/li\u003e\n    \u003cli\u003eLog into the HPE support portal with your customer credentials.\u003c\/li\u003e\n    \u003cli\u003eNavigate to the \"Activate Services\" section and enter your service agreement number.\u003c\/li\u003e\n    \u003cli\u003eFollow the on-screen prompts to confirm your service activation.\u003c\/li\u003e\n    \u003cli\u003eOnce activated, familiarize yourself with the various support channels available to you.\u003c\/li\u003e\n\u003c\/ol\u003e\n\n\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eWhat is the HPE Tech Care Service?\u003c\/strong\u003e \n        \u003cp\u003eThe HPE Tech Care Service is an operational support service for HPE hardware and software products, providing proactive assistance to help IT teams move forward rather than focusing solely on reactive issues.\u003c\/p\u003e\n    \u003c\/li\u003e\n    \n    \u003cli\u003e\n\u003cstrong\u003eWhat are the benefits of Defective Media Retention?\u003c\/strong\u003e \n        \u003cp\u003eThe Defective Media Retention service allows customers to keep defective parts, enabling easier troubleshooting and faster resolution without the risk of losing critical data.\u003c\/p\u003e\n    \u003c\/li\u003e\n    \n    \u003cli\u003e\n\u003cstrong\u003eHow do I access support services?\u003c\/strong\u003e \n        \u003cp\u003eSupport services can be accessed through multiple channels including telephone, live chat, automated incident logging, and moderated forums, ensuring you have the help you need when you need it.\u003c\/p\u003e\n    \u003c\/li\u003e\n    \n    \u003cli\u003e\n\u003cstrong\u003eWhat does the 4 Hour response time mean?\u003c\/strong\u003e \n        \u003cp\u003eThe 4 Hour response time indicates that HPE will respond to your service request within four hours, providing parts and labor as needed to ensure maximum efficiency in resolving your issues.\u003c\/p\u003e\n    \u003c\/li\u003e\n    \n    \u003cli\u003e\n\u003cstrong\u003eIs the service available for both on-premises and as-a-service products?\u003c\/strong\u003e \n        \u003cp\u003eYes, the HPE Pointnext Tech Care Service is available for both on-premises and as-a-service HPE products, ensuring that all your systems are covered.\u003c\/p\u003e\n    \u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45921282195682,"sku":"7545119","price":1609.12,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175338423_dcc79410-b956-4858-af05-462b9731c275.jpg?v=1726828299","url":"https:\/\/pegasussonline.com\/products\/hewlett-packard-enterprise-hpe-2y-pw-tc-ess-wdmr-ml110-gen11-hw-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}