{"product_id":"hewlett-packard-enterprise-hpe-3y-tc-bas-wdmr-dl110-gen11-hw-svc","title":"Hewlett Packard Enterprise Hpe 3y Tc Bas Wdmr Dl110 Gen11 Hw Svc","description":"\u003cdiv\u003e\n    \u003cp\u003eIntroducing the HPE Pointnext Tech Care Basic with Defective Media Retention, an extended service plan that provides operational support for your HPE hardware and software products. Designed for IT teams that wish to focus on innovation rather than reactive issues, this service ensures comprehensive support and guidance tailored to your specific needs. With a commitment to efficiency and reduced risk, HPE Tech Care is your go-to solution for seamless IT operations.\u003c\/p\u003e\n    \n    \u003cul\u003e\n        \u003cli\u003e\n\u003cstrong\u003eOperational Support:\u003c\/strong\u003e HPE Tech Care Service offers proactive assistance, allowing your IT teams to concentrate on strategic initiatives instead of merely addressing reactive problems.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eDirect Access to Specialists:\u003c\/strong\u003e Enjoy immediate access to product-specific experts who provide general technical guidance, enabling you to minimize risks and optimize operational efficiency.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eMultiple Support Channels:\u003c\/strong\u003e Get help whenever you need it through various channels including telephone support, real-time chat, automated incident logging, and HPE moderated forums.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eGeneral Technical Guidance:\u003c\/strong\u003e Beyond traditional support, HPE Tech Care offers comprehensive guidance on the operation, management, and security of your products, ensuring you make the most out of your technology.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eDefective Media Retention:\u003c\/strong\u003e This unique feature allows you to retain defective media, providing peace of mind and dependable efficiency when managing your IT assets.\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003ch2\u003eTechnical Details of Product\u003c\/h2\u003e\n    \u003cp\u003eThe HPE Pointnext Tech Care Basic service includes:\u003c\/p\u003e\n    \u003cul\u003e\n        \u003cli\u003eService Duration: 3 Years\u003c\/li\u003e\n        \u003cli\u003eResponse Time: Next Business Day (Parts and Labor)\u003c\/li\u003e\n        \u003cli\u003eOn-site Support: Rapid resolution with available experts\u003c\/li\u003e\n        \u003cli\u003eParts and Labor Service: Minimize inventory costs while ensuring maximum reliability\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003ch2\u003eHow to Install\u003c\/h2\u003e\n    \u003cp\u003eActivating the HPE Tech Care Service is straightforward:\u003c\/p\u003e\n    \u003col\u003e\n        \u003cli\u003ePurchase the HPE Pointnext Tech Care Basic service through an authorized HPE partner or directly from HPE.\u003c\/li\u003e\n        \u003cli\u003eUpon purchase, you will receive a confirmation email with details on how to register your HPE product for support.\u003c\/li\u003e\n        \u003cli\u003eFollow the instructions provided in the email to register your product on the HPE support portal.\u003c\/li\u003e\n        \u003cli\u003eOnce registered, you can access all the support channels mentioned and start benefiting from the service.\u003c\/li\u003e\n    \u003c\/ol\u003e\n\n    \u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n    \u003cp\u003e\u003cstrong\u003e1. What is the duration of the HPE Pointnext Tech Care Basic service?\u003c\/strong\u003e\u003c\/p\u003e\n    \u003cp\u003eThe service duration is 3 years, providing you with extended support for your HPE hardware and software products.\u003c\/p\u003e\n\n    \u003cp\u003e\u003cstrong\u003e2. What kind of support channels are available?\u003c\/strong\u003e\u003c\/p\u003e\n    \u003cp\u003eYou can access support via telephone, real-time chat, automated incident logging, and HPE moderated forums.\u003c\/p\u003e\n\n    \u003cp\u003e\u003cstrong\u003e3. Can I retain defective media?\u003c\/strong\u003e\u003c\/p\u003e\n    \u003cp\u003eYes, the Defective Media Retention feature allows you to keep defective media, ensuring you have dependable access to your assets.\u003c\/p\u003e\n\n    \u003cp\u003e\u003cstrong\u003e4. What is the response time for support?\u003c\/strong\u003e\u003c\/p\u003e\n    \u003cp\u003eThe service guarantees a Next Business Day response time for parts and labor, ensuring timely solutions to any issues that arise.\u003c\/p\u003e\n\n    \u003cp\u003e\u003cstrong\u003e5. How can I access expert technical resources?\u003c\/strong\u003e\u003c\/p\u003e\n    \u003cp\u003eAs a customer of HPE Tech Care, you have direct access to specialized technical resources who can assist you with your specific workload and product needs.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45979828715746,"sku":"7821489","price":2070.16,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175332258.jpg?v=1726861697","url":"https:\/\/pegasussonline.com\/products\/hewlett-packard-enterprise-hpe-3y-tc-bas-wdmr-dl110-gen11-hw-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}