{"product_id":"hewlett-packard-enterprise-hpe-4y-tc-bas-wdmr-oem-dl320-gen11hw-svc","title":"Hewlett Packard Enterprise Hpe 4y Tc Bas Wdmr Oem Dl320 Gen11hw Svc","description":"\u003cdiv\u003e\n    \u003cp\u003eThe \u003cstrong\u003eHPE Pointnext Tech Care Basic with Defective Media Retention\u003c\/strong\u003e is an extended service offering designed to provide comprehensive support for HPE hardware and software products. This service allows IT teams to focus on strategic initiatives rather than reactive troubleshooting, making it an essential investment for businesses looking to enhance operational efficiency while ensuring that their IT infrastructure remains reliable.\u003c\/p\u003e\n\n    \u003cul\u003e\n        \u003cli\u003e\n\u003cstrong\u003eProactive Support:\u003c\/strong\u003e HPE Tech Care Service empowers IT teams to focus on business growth by providing proactive support that seeks out better operational practices.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eDirect Access to Experts:\u003c\/strong\u003e Customers gain direct access to product-specific specialists who offer expert guidance tailored to the unique workloads of their organization.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eMulti-Channel Support:\u003c\/strong\u003e Enjoy flexible support options through various channels such as phone, real-time chat, automated incident logging, and moderated forums with defined response times.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eDefective Media Retention:\u003c\/strong\u003e The service includes defective media retention, ensuring that businesses can maintain control over their sensitive data while efficiently managing hardware replacements.\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eNext Business Day Service:\u003c\/strong\u003e Benefit from a reliable Next Business Day Parts and Labor service response time, minimizing downtime and maximizing productivity.\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003ch2\u003eTechnical Details of HPE Pointnext Tech Care Basic\u003c\/h2\u003e\n    \u003cul\u003e\n        \u003cli\u003e\n\u003cstrong\u003eService Type:\u003c\/strong\u003e Extended Service\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eDuration:\u003c\/strong\u003e 4 Years\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eSupport Coverage:\u003c\/strong\u003e On-premises and as-a-service HPE hardware and software products\u003c\/li\u003e\n        \u003cli\u003e\n\u003cstrong\u003eService Features:\u003c\/strong\u003e General Technical Guidance, Defective Media Retention, On-site Support, Next Business Day Response\u003c\/li\u003e\n    \u003c\/ul\u003e\n\n    \u003ch2\u003eHow to Install HPE Pointnext Tech Care Basic\u003c\/h2\u003e\n    \u003cp\u003eInstallation of the HPE Pointnext Tech Care Basic service is straightforward:\u003c\/p\u003e\n    \u003col\u003e\n        \u003cli\u003ePurchase the HPE Pointnext Tech Care Basic service through an authorized HPE distributor.\u003c\/li\u003e\n        \u003cli\u003eReceive confirmation and service details from HPE.\u003c\/li\u003e\n        \u003cli\u003eRegister your HPE products on the HPE support portal to activate your service.\u003c\/li\u003e\n        \u003cli\u003eFamiliarize yourself with the support channels available for assistance.\u003c\/li\u003e\n    \u003c\/ol\u003e\n\n    \u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n    \u003ch3\u003eWhat is included in the HPE Pointnext Tech Care Basic service?\u003c\/h3\u003e\n    \u003cp\u003eThis service includes technical support, general guidance for operations, defective media retention, and next business day parts and labor service.\u003c\/p\u003e\n\n    \u003ch3\u003eHow does defective media retention work?\u003c\/h3\u003e\n    \u003cp\u003eDefective media retention allows customers to retain failed drives and other components for secure data handling while HPE replaces or repairs the defective parts.\u003c\/p\u003e\n\n    \u003ch3\u003eWhat is the response time for support requests?\u003c\/h3\u003e\n    \u003cp\u003eHPE's Tech Care Service guarantees a Next Business Day response time for parts and labor service, ensuring minimal disruption to your business operations.\u003c\/p\u003e\n\n    \u003ch3\u003eIs this service available for both on-premises and as-a-service products?\u003c\/h3\u003e\n    \u003cp\u003eYes, HPE Pointnext Tech Care Basic supports both on-premises and as-a-service HPE hardware and software products.\u003c\/p\u003e\n\n    \u003ch3\u003eHow can I access support?\u003c\/h3\u003e\n    \u003cp\u003eSupport can be accessed through various channels including telephone, real-time chat, automated incident logging, and HPE moderated forums.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45980389769442,"sku":"7545196","price":2178.55,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175340444.jpg?v=1726865661","url":"https:\/\/pegasussonline.com\/products\/hewlett-packard-enterprise-hpe-4y-tc-bas-wdmr-oem-dl320-gen11hw-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}