{"product_id":"hewlett-packard-enterprise-hpe-4y-tc-crit-ml30-gen10-plus-svc","title":"Hewlett Packard Enterprise Hpe 4y Tc Crit Ml30 Gen10 Plus Svc","description":"\u003cdiv\u003e\n\n\u003cp\u003eProtect your HPE ML30 Gen10 Plus server with a robust, turnkey service that keeps your business running at peak performance. The Hewlett Packard Enterprise Hpe 4y Tc Crit Ml30 Gen10 Plus Svc is HPE Pointnext Tech Care Critical Extended Service, delivering four years of comprehensive on-site support, 24\/7 access to expert assistance, and a guaranteed 6-hour on-site repair window within an 80 km radius. With parts and labor included, this service minimizes downtime, enhances system reliability, and provides peace of mind that your critical infrastructure is protected by certified technicians who understand your hardware and workloads.\u003c\/p\u003e \u003cul\u003e\n\u003cli\u003e\n\u003cb\u003e24x7 expert support with guaranteed 6-hour on-site response\u003c\/b\u003e: Round-the-clock access to HPE-certified technicians ensures rapid triage and resolution for any issue, helping you minimize downtime and protect business continuity.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eOn-site maintenance with parts \u0026amp; labor coverage\u003c\/b\u003e: Comprehensive service that brings maintenance, replacement parts, and skilled labor directly to your data center or office, reducing the need for extended outages or off-site repairs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eFour-year protection plan\u003c\/b\u003e: Long-term coverage tailored to growing IT environments, providing predictable budgeting and ongoing access to high-quality service during the lifespan of your ML30 Gen10 Plus server.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eDistance-aware response time\u003c\/b\u003e: A defined 6-hour repair window for service requests within 80 kilometers of your site, ensuring timely technician arrival and efficient issue resolution.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003ePeace of mind with proactive, reliable support\u003c\/b\u003e: The combination of on-site technicians, parts availability, and proactive maintenance delivers dependable performance and reduced risk of unplanned downtime.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of Hewlett Packard Enterprise Hpe 4y Tc Crit Ml30 Gen10 Plus Svc\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eService Type:\u003c\/b\u003e HPE Pointnext Tech Care Critical — Extended Service\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eCoverage Window:\u003c\/b\u003e 24x7 support with a guaranteed on-site repair window\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eDuration:\u003c\/b\u003e 4 years of service coverage\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eOn-site Service:\u003c\/b\u003e Provided on-site at customer location\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTravel Radius:\u003c\/b\u003e Up to 80 km from the customer site for on-site response\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eRepair Timeframe:\u003c\/b\u003e 6-hour service response\/repair window within eligible travel distance\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eWhat’s Included:\u003c\/b\u003e Parts replacement, labor, on-site maintenance, and access to certified technicians\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eApplicable Equipment:\u003c\/b\u003e HPE ProLiant ML30 Gen10 Plus servers (server family covered by this plan)\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eAvailability:\u003c\/b\u003e 24\/7 support availability for critical issues, with on-site escalation as needed\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eHow to Install Hewlett Packard Enterprise Hpe 4y Tc Crit Ml30 Gen10 Plus Svc\u003c\/h2\u003e\n\u003cp\u003eActivating this extended service is straightforward, designed to fit with standard procurement and deployment workflows. Follow these steps to ensure you gain full benefit from HPE Pointnext Tech Care Critical:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cb\u003eVerify eligibility and purchase:\u003c\/b\u003e Confirm that your ML30 Gen10 Plus server and environment are compatible with the 4-year Pointnext Tech Care Critical plan and complete the purchase through your authorized HPE channel partner or sales representative.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eCollect device and location details:\u003c\/b\u003e Gather essential information such as model name (ML30 Gen10 Plus), serial number, current software and firmware versions, data center location, and preferred on-site contact. This helps the service team prepare when scheduling visits.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eRegister the service contract:\u003c\/b\u003e Activate the 4-year coverage in the HPE systems or partner portal, linking it to the specific device(s) and site. Ensure the contract includes the on-site response window and travel radius terms (80 km).\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eIdentify on-site contact and access requirements:\u003c\/b\u003e Provide instructions for building access, carrier routes, safety procedures, and any required credentials so that technicians can reach the site quickly when a service event occurs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eSchedule activation and service events:\u003c\/b\u003e In coordination with HPE or the authorized service provider, set up a service activation date and establish preferred days for preventive maintenance visits or routine checks, ensuring 24\/7 support readiness for critical incidents.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003ePrepare for service events:\u003c\/b\u003e Ensure the ML30 Gen10 Plus is accessible, backed up if needed, and that any critical workloads have appropriate failover or maintenance windows to minimize business impact during on-site maintenance.\u003c\/li\u003e\n\u003c\/ol\u003e \u003ch2\u003eFrequently asked questions\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eWhat does the HPE 4y Tc Crit Ml30 Gen10 Plus Svc include?\u003c\/b\u003e This extended service provides 4-year coverage under HPE Pointnext Tech Care Critical, including 24x7 access to technical support, on-site service with a guaranteed 6-hour repair window within 80 km, and inclusive parts and labor for maintenance and repairs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eWhat is the guaranteed on-site response time?\u003c\/b\u003e For eligible service requests within 80 kilometers of your site, HPE commits to a 6-hour on-site repair\/response window, helping to minimize downtime for critical workloads.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eIs remote support available?\u003c\/b\u003e Yes. The plan offers 24x7 access to technical support by phone or other channels, with on-site escalation as needed to address issues that require hands-on intervention.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eWhich devices are covered?\u003c\/b\u003e The plan is designed for HPE ProLiant ML30 Gen10 Plus servers and related components, providing on-site maintenance and parts replacement where required during the coverage period.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eHow do I renew or extend coverage?\u003c\/b\u003e Coverage is purchased as a 4-year term with option to extend or renew through your HPE channel partner or sales representative before the current term ends. Renewal ensures continued protection against hardware failures and supply chain delays for replacement parts.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eWhat if I need service beyond 80 km?\u003c\/b\u003e The 6-hour on-site response time is specified for visits within 80 km. For locations outside this radius, response times and availability will be assessed by the service provider based on feasibility, existing agreements, and regional capabilities.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eHow do maintenance events affect my workloads?\u003c\/b\u003e Preventive maintenance is scheduled to minimize impact. When possible, maintenance windows are planned during off-peak hours or aligned with your operational schedules to reduce disruption.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45975768563938,"sku":"7546018","price":2211.61,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175329823_51bd1ba2-198d-4443-8fe4-1e224c39b071.jpg?v=1755152926","url":"https:\/\/pegasussonline.com\/products\/hewlett-packard-enterprise-hpe-4y-tc-crit-ml30-gen10-plus-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}