{"product_id":"hpe-foundation-care-call-to-repair-extended-service-3-year-0f-24g-poe-svc","title":"Hpe Foundation Care Call To Repair Extended Service 3 Year 0F 24G Poe Svc","description":"\u003cdiv\u003e\n\u003cp\u003eProtect your IT environment with confidence through HPE Foundation Care Call-To-Repair. This Extended Service plan offers proactive hardware and software support over a comprehensive three-year term, designed to maximize uptime, minimize disruption, and safeguard your technology investments. By combining remote diagnostics with on-site hardware repair when necessary and ongoing software updates for eligible products, Foundation Care helps your team resolve complex issues faster and keep mission-critical systems operating smoothly.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eRapid incident resolution with remote diagnostics and on-site repair: Enjoy a 6-hour repair service response time that blends expert remote analysis with on-site visits when needed, ensuring critical systems get back online quickly and reliably.\u003c\/li\u003e \u003cli\u003eComprehensive hardware and software coverage: Benefit from robust support for eligible HPE hardware, including remote technical assistance and on-site hardware repair, with the potential for Basic Software Support and Collaborative Call Management for selected non-HPE software.\u003c\/li\u003e \u003cli\u003eSoftware updates and ongoing protection: Access software updates and patches for covered products, plus included updates for selected HPE-supported third-party software as they are released by the original software manufacturer, helping your environment stay secure and performing at peak levels.\u003c\/li\u003e \u003cli\u003eLong-term value with predictable coverage: A full 3-year service duration, with parts and labor included, to minimize unexpected costs and maximize dependability across your IT landscape.\u003c\/li\u003e \u003cli\u003ePeace of mind through trusted expertise: On-site support and access to dedicated HPE resources provide dependable assistance, enabling faster issue resolution and improved system reliability for your organization.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch3\u003eTechnical Details of HPE Foundation Care Call-To-Repair - Extended Service - 3 Year - Service 0f 24g Poe Svc\u003c\/h3\u003e\n\u003cp\u003e\u003cb\u003eCoverage scope:\u003c\/b\u003e Hardware and software services for eligible HPE hardware products, plus selected third-party software; remote diagnosis and support with on-site hardware repair if required.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSoftware aspects:\u003c\/b\u003e For eligible hardware, may include Basic Software Support and Collaborative Call Management for selected non-HPE software; software updates and patches provided for covered products.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eThird-party software:\u003c\/b\u003e Updates for selected HPE-supported third-party software are included as they are made available by the original software manufacturer.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eResponse time:\u003c\/b\u003e 6-hour repair service response time to expedite troubleshooting and resolution.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eService duration:\u003c\/b\u003e 3 years from activation, delivering long-term protection and stability for your IT environment.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eOn-site support:\u003c\/b\u003e On-site hardware repair capability available when remote resolution is insufficient to resolve a fault.\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eCost characteristics:\u003c\/b\u003e Parts and labor are included to help minimize inventory costs and unplanned capital expenditures.\u003c\/p\u003e \u003ch4\u003eHow to install [product]\u003c\/h4\u003e\n\u003cp\u003eActivating HPE Foundation Care Call-To-Repair Extended Service is straightforward and designed to fit into your existing asset management and support processes. Start by confirming eligibility and aligning the service with your hardware portfolio. Then follow these practical steps to ensure a smooth activation and ongoing coverage:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eValidate eligibility: Ensure your eligible HPE hardware and any selected third-party software are identified for Foundation Care coverage. This typically involves confirming model numbers, serials, and associated SKUs\/UPCs within your HPE account or through your authorized reseller.\u003c\/li\u003e \u003cli\u003eActivate the service: Purchase or activate the Foundation Care Call-To-Repair Extended Service for the three-year term and link it to the corresponding hardware assets in your management system. Record activation dates to establish the 3-year duration from activation.\u003c\/li\u003e \u003cli\u003eEnable remote diagnostics: Configure remote diagnostics and monitoring where available to enable proactive detection of faults and faster remote resolution. Ensure proactive alerting is set up for critical components to minimize downtime.\u003c\/li\u003e \u003cli\u003ePrepare for on-site support: Establish escalation paths and define preferred service windows for on-site hardware repair, so that when remote resolution cannot address the fault, an on-site visit can be scheduled promptly in line with the 6-hour response target.\u003c\/li\u003e \u003cli\u003eCoordinate software updates: Maintain visibility of covered software, apply updates and patches as released by the original manufacturers, and ensure compatibility with your security and performance baselines.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch4\u003eFrequently asked questions\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eWhat does HPE Foundation Care Call-To-Repair Extended Service cover?\u003c\/b\u003e\u003cbr\u003e\nThis extended service provides hardware and software support for eligible HPE hardware products, plus selected third-party software. It includes remote diagnosis and on-site hardware repair when needed, and may include Basic Software Support and Collaborative Call Management for selected non-HPE software. Software updates and patches are provided for covered products, with included updates for certain HPE-supported third-party software as released by the original software manufacturer.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eWhat is the response time for repairs?\u003c\/b\u003e\u003cbr\u003e\nThe service features a 6-hour repair service response time to expedite troubleshooting and resolution, helping minimize downtime for your most critical systems.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eHow long does the coverage last?\u003c\/b\u003e\u003cbr\u003e\nThe service lasts for 3 years from activation, delivering long-term protection and stability for your IT environment.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDoes it include third-party software updates?\u003c\/b\u003e\u003cbr\u003e\nYes. Updates for selected HPE-supported third-party software are included as they are made available by the original software manufacturer.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eIs on-site support included?\u003c\/b\u003e\u003cbr\u003e\nOn-site hardware repair capability is available when remote resolution is insufficient to resolve a fault, ensuring that hands-on assistance is available when needed.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAre parts and labor included?\u003c\/b\u003e\u003cbr\u003e\nYes. Parts and labor are included to help minimize inventory costs and reduce unexpected capital expenditures, contributing to more predictable budgeting over the 3-year term.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eHow do I install or activate this service?\u003c\/b\u003e\u003cbr\u003e\nActivation typically involves confirming eligibility, purchasing or enrolling the service for your hardware assets, linking the service to the correct SKUs\/UPCs, enabling remote diagnostics, and planning for on-site support as needed. Your HPE account representative or authorized reseller can guide you through activating and configuring the service to align with your asset management processes.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45918323769570,"sku":"7572364","price":1981.15,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175332117.jpg?v=1755492514","url":"https:\/\/pegasussonline.com\/products\/hpe-foundation-care-call-to-repair-extended-service-3-year-0f-24g-poe-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}