HPE Foundation Care Call-To-Repair - Extended Service - 3 Year - Service

The HPE Foundation Care Call-To-Repair is an essential extended service plan designed to ensure your IT infrastructure remains operational, efficient, and up-to-date. This comprehensive support solution from Hewlett Packard Enterprise (HPE) combines hardware and software services to optimize your technology environment while reducing downtime and enhancing overall productivity. With a service duration of three years, this plan provides peace of mind while handling unexpected IT challenges.

• Comprehensive Hardware and Software Support: HPE Foundation Care encompasses both hardware and software services, ensuring that your HPE and selected third-party products receive the necessary support to maintain peak performance.
• Remote Diagnosis and On-Site Repair: Enjoy the benefits of immediate remote diagnosis and assistance for issues. If required, on-site hardware repair is available to resolve problems efficiently and minimize disruption to your operations.
• Basic Software Support and Collaborative Call Management: For eligible HPE hardware products, this service may include Basic Software Support and the ability to manage calls collaboratively for selected non-HPE software, enhancing your IT team's capability to address software-related concerns effectively.
• Access to Software Updates and Patches: Stay ahead with the latest software developments, as HPE provides remote technical support and access to vital software updates and patches, including those for selected third-party software products.
• Reliable Maintenance with Quick Response Times: The service boasts a 6-hour repair service response time, ensuring that any issues are addressed swiftly. This commitment to quick solutions enables maximum reliability and productivity for your business.

Technical Details of HPE Foundation Care Call-To-Repair

• Service Duration: 3 Years
• Response Time: 6 Hours for on-site repairs
• Coverage: Hardware and eligible software products
• Support Coverage: Remote diagnosis, on-site repair, software updates, and patches
• Product Compatibility: HPE products and selected third-party products

How to Install

To install HPE Foundation Care Call-To-Repair, follow these steps:

1. Contact HPE or your authorized HPE reseller to purchase the HPE Foundation Care service for your hardware or software products.
2. HPE will verify the eligible devices under this service agreement with your IT team.
3. Once verified, service coverage will be activated, and you will receive documentation outlining your service agreement.
4. Keep the service documentation handy for quick reference when you need to access support.
5. In the event of an issue, contact HPE support through the provided channels, and a technician will assist you promptly.

Frequently Asked Questions

• What does HPE Foundation Care Call-To-Repair cover?

  The service covers comprehensive hardware and software support for HPE and selected third-party products, including remote assistance, on-site repair, and access to software updates.

• How long does the service last?

  The HPE Foundation Care service lasts for a duration of three years, ensuring ongoing support for your IT needs.

• What is the response time for repairs?

  The service guarantees a 6-hour response time for on-site repairs, allowing for rapid resolution of issues.

• Are software updates included?

  Yes, HPE Foundation Care provides access to software updates and patches for both HPE-supported software and selected third-party products.

• How can I contact support?

  You can reach HPE support through their designated support channels, which will be provided upon activation of your service agreement.