HPE Foundation Care Call-To-Repair - Extended Service - 3 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service - 3 Year provides comprehensive support designed to enhance the availability and performance of your IT infrastructure. With a robust combination of hardware and software services, this extended warranty from Hewlett Packard Enterprise (HPE) ensures that both your HPE products and selected third-party software are backed by expert technical resources. Experience peace of mind knowing that your IT assets are in good hands, with prompt support and repair services to minimize downtime.

• Comprehensive Support: The HPE Foundation Care service offers extensive hardware and software support to keep your systems running smoothly. Whether you encounter a hardware failure or software issue, HPE's technical resources are ready to assist.
• Remote Diagnosis and On-Site Repair: Benefit from remote diagnosing capabilities and, when necessary, on-site hardware repair services. This dual approach ensures that problems are resolved quickly, minimizing disruptions to your business operations.
• Basic Software Support and Updates: This service includes Basic Software Support and access to software updates, ensuring that your systems are not only operational but also up-to-date with the latest features and security patches.
• Timely Repair Response: The HPE Foundation Care provides a dedicated 6-hour repair service response time, offering rapid resolution to technical issues. This level of service increases dependability and supports your business's need for continuous operation.
• Extended 3-Year Coverage: With a service duration of 3 years, this plan ensures maximum efficiency and precise results, giving you the confidence that your IT resources are protected over the long term.

Technical Details

• Service Type: Extended Service Plan
• Service Duration: 3 Years
• Response Time: 6 Hours Repair Service
• Coverage: HPE Hardware and Selected Third-Party Software
• Support Features: Remote Diagnosis, On-Site Repair, Software Updates

How to Install

To initiate the HPE Foundation Care Call-To-Repair service, follow these steps:

1. Purchase the HPE Foundation Care service plan through an authorized HPE partner or directly from HPE.
2. Register your HPE hardware or software products online to ensure they are covered under the service plan.
3. Familiarize yourself with the HPE support portal for easy access to technical resources and support documentation.
4. Contact HPE support to set up your account and discuss any specific needs or requirements for your IT environment.
5. Enjoy the peace of mind that comes with having expert support available to resolve any technical issues that may arise.

Frequently Asked Questions

• What types of products are covered by HPE Foundation Care?
  HPE Foundation Care covers HPE hardware products and selected third-party software. For a complete list of eligible products, contact HPE support.
• How quickly can I expect service after I report an issue?
  The service includes a 6-hour response time for repair services, ensuring rapid assistance and minimal downtime for your IT infrastructure.
• Can I upgrade my service plan in the future?
  Yes, you can discuss upgrading your service plan with your HPE representative at any time to explore additional coverage options.
• Are software updates included in this service?
  Yes, the HPE Foundation Care service provides access to software updates and patches for both HPE-supported software and selected third-party software.
• How do I contact HPE support for assistance?
  You can reach HPE support through the official HPE website or by contacting your HPE account representative for direct assistance.