HPE Foundation Care Call-To-Repair - Extended Service - 4 Year - Service

The HPE Foundation Care Call-To-Repair Extended Service offers comprehensive support and maintenance for your critical IT infrastructure. Designed to provide peace of mind, this service ensures that your systems remain operational, backed by a commitment to swift repairs and reliable service. With a focus on minimizing downtime and maximizing efficiency, this service is ideal for organizations that rely on their IT equipment to maintain business operations.

• 24 x 7 x 6 Hour On-site Support: Enjoy around-the-clock support with a guaranteed six-hour response time for on-site repairs. Our dedicated technicians are just a call away to address any issues that may arise, ensuring your systems are back up and running as quickly as possible.
• Parts Replacement Service: The HPE Foundation Care service includes comprehensive parts replacement, allowing you to manage unexpected mishaps without incurring additional costs. This feature enhances the reliability of your hardware and reduces the risk of prolonged downtime.
• Minimized Downtime: With our on-site support, we aim to limit any disruptions to your operations. The efficient repair process is designed to get your systems back online promptly, ensuring continuity in your business functions.
• Comprehensive Maintenance: The maintenance package includes both parts and labor, offering reliable and efficient service. This characteristic provides added usability and ensures your equipment is consistently performing at its best.
• Extended Service Durability: Committed to maximum efficiency, the 4-year service duration provides your organization with sustained support, ensuring you have the necessary resources to keep your systems operational without interruption.

Technical Details of Product

• Service Type: HPE Foundation Care Call-To-Repair
• Service Duration: 4 Years
• Support Availability: 24 x 7
• Response Time: 6 Hours On-site Service
• Coverage Radius: 50 miles from customer site
• Includes: Parts and Labor

How to Install

Installation of the HPE Foundation Care Call-To-Repair service is simple and straightforward. After purchasing the service, you will receive a confirmation with details on how to register your equipment for support. Follow these steps to ensure you are covered:

1. Register your hardware with the HPE Support Center.
2. Provide any necessary information regarding your systems and infrastructure.
3. Familiarize yourself with the support process and contact information for quick assistance.
4. Keep your service agreement documentation accessible for reference.

Frequently Asked Questions

• What is HPE Foundation Care Call-To-Repair?
  It is an extended service offering 24/7 on-site support, including parts and labor for repairs, to maximize the uptime of your IT systems.
• How does the 6-hour response time work?
  Once you report an issue, a technician will arrive on-site within six hours to address the problem, ensuring minimal disruption to your operations.
• What happens if my equipment needs repairs?
  Our service covers parts replacement and labor at no additional cost, providing you with peace of mind during unexpected situations.
• Is there a coverage limit to the service?
  Yes, the on-site service is provided up to 50 miles from your customer site.
• Can I renew this service after the 4-year period?
  Yes, there are options for renewal and additional service plans available as your needs evolve.