HPE Foundation Care Call-To-Repair - Extended Service - 4 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service - 4 Year offers an all-encompassing support solution designed to enhance the reliability and efficiency of your IT infrastructure. With the backing of Hewlett Packard Enterprise's (HPE) technical resources, this service ensures that your hardware and software environments remain operational and productive, minimizing downtime and maximizing performance.

• Comprehensive Support: HPE Foundation Care provides a complete package of hardware and software services designed to enhance the availability of your IT infrastructure. This includes remote diagnosis, on-site repair, and technical assistance for both HPE and select third-party products.
• Quick Response Time: With a remarkable 6-hour repair service response time, HPE ensures that you can resolve any technical issues swiftly, allowing your business to maintain its productivity and efficiency.
• Extended Service Duration: The service spans an impressive 4 years, ensuring that your IT systems are supported over an extended period, giving you peace of mind and consistent operational uptime.
• Access to Software Updates: HPE Foundation Care includes access to essential software updates and patches, ensuring that your software remains current and secure, which is critical in today's fast-evolving technological landscape.
• On-Site Hardware Repair: When remote support isn't enough, HPE's on-site hardware repair service will dispatch a technician to your location, ensuring your systems are promptly restored to full functionality without the need for extensive travel.

Technical Details

• Service Type: Extended Warranty and Support
• Duration: 4 Years
• Response Time: 6 Hours for repair services
• Support Coverage: Hardware repairs and software updates for eligible HPE and third-party products
• Access to Updates: Software updates for selected third-party software available from the original manufacturer

How to Install

Installation and activation of the HPE Foundation Care service are seamless. Upon purchasing, you will receive an activation code along with detailed instructions. Simply follow these steps:

1. Log in to the HPE support portal with the provided activation code.
2. Register your HPE hardware or software product to link it with the newly activated service.
3. Follow the on-screen prompts to complete the registration process.
4. Once activated, you can start accessing remote support and schedule on-site services as needed.

Frequently Asked Questions

1. What products are covered under HPE Foundation Care?

The service covers eligible HPE hardware and selected third-party products. For a detailed list of eligible products, it's best to contact HPE directly.

2. How do I access the remote support services?

You can access remote support services through the HPE support portal, where you can submit issues, request assistance, and check the status of your support requests.

3. Is there a limit to the number of service calls I can make?

No, there is typically no limit to the number of service calls you can make while enrolled in the HPE Foundation Care service, ensuring that you have the support you need when you need it.

4. What if I need repairs for multiple products?

HPE Foundation Care can cover multiple eligible products, allowing you to manage your support needs under a single service agreement for convenience.

5. Can I upgrade my service coverage?

Yes, you may have the option to upgrade your service coverage. Contact HPE support for further details and options available for your specific needs.