Description
The HPE Foundation Care Call-To-Repair - Extended Service is a comprehensive solution designed to enhance the reliability and performance of your IT infrastructure. With a commitment to providing exceptional support, this service ensures that your hardware and software are well-protected and your operations are running smoothly. Over the course of four years, HPE's technical resources work hand in hand with your IT team to resolve any issues, allowing you to focus on your business goals without interruption.
- Comprehensive Coverage: HPE Foundation Care Service encompasses a wide range of hardware and software services tailored to meet the unique needs of your IT environment, ensuring optimal performance and reliability.
- Remote Diagnosis and On-Site Support: Enjoy peace of mind with 24/7 remote diagnosis and support, along with on-site hardware repair when necessary, enabling fast resolution of hardware and software disruptions.
- Basic Software Support: For eligible HPE hardware products, the service includes Basic Software Support and Collaborative Call Management for selected third-party software, maximizing the coverage of your IT assets.
- Timely Software Updates: Keep your software up to date with access to the latest patches and updates for HPE-supported third-party software products as they become available, ensuring your system is always secure and efficient.
- Fast Response Times: With a 6-hour repair service response time, HPE Foundation Care provides the efficiency you need to minimize downtime and maintain operational continuity.
Technical Details of HPE Foundation Care Call-To-Repair - Extended Service
- Service Duration: 4 Years
- Repair Service Response Time: 6 Hours
- On-Site Support: Yes
- Remote Diagnosis: Yes
- Software Updates Access: Yes
- Eligibility for Basic Software Support: Varies by product
How to Install HPE Foundation Care Call-To-Repair - Extended Service
Installing the HPE Foundation Care Call-To-Repair service is straightforward:
- Contact HPE or your HPE reseller to purchase the service for your eligible hardware products.
- Provide the necessary details about your IT infrastructure to ensure that all components are properly covered.
- Once purchased, HPE will guide you through the registration and setup process, ensuring that your coverage is activated promptly.
- Access HPE's online support portal to stay updated on service status, support tickets, and software updates.
Frequently Asked Questions
1. What products are covered under the HPE Foundation Care service?
The service covers eligible HPE hardware products, as well as selected third-party software. Please contact HPE for specific eligibility details.
2. Is on-site support included in the service?
Yes, the HPE Foundation Care service includes on-site hardware repair as needed to resolve issues effectively.
3. How do I access technical support?
Technical support can be accessed 24/7 through HPE's support portal, where you can initiate support requests and track their status.
4. What is the response time for repairs?
The service guarantees a 6-hour repair service response time to minimize downtime and maintain the efficiency of your operations.
5. Can I get software updates for third-party applications?
Yes, selected updates for HPE-supported third-party software products are included in the service, ensuring your systems are current and secure.
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