HPE Foundation Care Call-To-Repair - Extended Service - 4 Year - Service

The HPE Foundation Care Call-To-Repair Extended Service is an essential solution designed to keep your IT infrastructure running smoothly and efficiently. With comprehensive hardware and software support, this service provides peace of mind by ensuring that your systems are always available and functioning optimally. Whether you encounter hardware or software issues, HPE's expert technical resources are available to help you resolve problems swiftly and effectively, minimizing downtime and maintaining productivity in your organization.

• Comprehensive Support: The HPE Foundation Care service offers complete hardware and software support, ensuring that you have the expertise you need to address any technical issues that may arise.
• On-Site Hardware Repair: If your hardware requires repair, HPE provides on-site assistance to resolve issues quickly, reducing the time your systems are out of action.
• Remote Diagnosis: Benefit from remote diagnosis and support services that allow you to troubleshoot problems without the need for physical intervention, saving time and resources.
• Software Updates: Stay up-to-date with the latest software patches and updates, including support for selected third-party software products, ensuring your systems are secure and efficient.
• Efficient Service Response: With a remarkable 6-hour response time for repairs, this service maximizes efficiency, allowing your team to focus on core business activities without interruption.

Technical Details of the Product

• Service Duration: 4 Year
• Service Type: Extended Service with Call-To-Repair
• Response Time: 6 Hour Repair Service
• Support Offered: Hardware and Software Support, Remote Technical Support, and On-Site Repairs
• Included Updates: Access to software updates and patches for HPE and eligible third-party products

How to Install

To take advantage of the HPE Foundation Care Call-To-Repair service, follow these steps:

1. Purchase the HPE Foundation Care Call-To-Repair service as part of your HPE hardware or software product acquisition.
2. Register your product on the HPE support portal, providing all necessary information to activate your service contract.
3. For hardware issues, contact HPE support via the provided contact details to initiate a service request.
4. For software updates, regularly check the HPE support portal for the latest patches and updates available for your eligible software products.
5. In case of any technical difficulties, reach out to HPE’s remote technical support for assistance.

Frequently Asked Questions

Q: What types of products are covered under the HPE Foundation Care service?

A: The HPE Foundation Care service covers a wide range of HPE hardware and selected third-party software products. For a detailed list of eligible products, please contact HPE support.

Q: How long does the service last?

A: The HPE Foundation Care Call-To-Repair service is available for a duration of 4 years, providing extended support to ensure the ongoing functionality of your IT infrastructure.

Q: What is the average response time for hardware repairs?

A: The service guarantees a 6-hour response time for hardware repairs, ensuring that issues are addressed promptly and efficiently.

Q: Can I get updates for third-party software products?

A: Yes, the HPE Foundation Care service includes access to updates for selected third-party software products, along with the software updates for HPE-supported products.

Q: How do I contact HPE support if I need assistance?

A: HPE support can be contacted through the HPE support portal or by using the contact numbers provided with your service agreement. HPE’s technical resources are ready to assist you with any technical issues you may encounter.